Resumen en inglés

Introduction: the Admissions area is responsible for receiving users when they require attention; They are in charge of identifying the users and the entity to which they belong or responsible for the payment of the services provided. There are three procedures for this, which are: emergency admissions, scheduled surgery admissions, and private care admissions. Justification. In the Clinic of Traumas and Fractures Associated Specialists S.A. The need to create a training plan was evidenced that would allow its workers to strengthen their knowledge about the regulations applicable to processes and procedures, such as Decree 2644 of 2022, in order to reduce errors when making the admission of a patient, complying with the guidelines established by the institution to determine the needs of the users. The low level of knowledge of said regulations delays and prevents this process from being carried out in an efficient and timely manner. Aim. A training plan was designed regarding the application of decree 2644 of 2022 in the admissions procedures at the Trauma and Fracture Clinic Associate Specialists S.A. Methodology. All under an intervention practice. Results. That allowed to obtain a change in terms of knowledge through the execution of different stages. Conclusion. Through a situational diagnosis, training activities and impact evaluation, all the objectives proposed in this project were met.