Propuesta de intervención estrategias de mejoramiento de los factores que afectan el cumplimiento en la entrega de medicamentos a los usuarios de una entidad de salud en el primer semestre del año 2022

Abstract

In health entities, an effective, timely and efficient delivery of medicines is part of the component of the quality of services for both hospital and outpatient care, currently there is a failure to deliver these, due to the shortage of medicines, the lack of medication control, medical prescription problems, control of clinical history and the types of contracting, such a situation generates delays in improvements, loss of continuity of treatment, non-relevance in deliveries and increased costs for patients. patients. The purpose of this research proposal is to determine the strategies for the improvement of the factors that affect compliance in the delivery of medicines to the users of the entity in the city of Monteria during the first semester of the year 2022. The results indicate, that there is no timely delivery of these medications by the Institution. In addition to this, they perceive that the direction of the health entity does not assume its responsibility in the failure of the delivery service, likewise, the users consider that they do not receive any type of economic support when there are failures in the deliveries, nor do they complies with the delivery of medicines as requested by users, therefore, it is concluded that there is a need to establish an intervention proposal, with strategies referring to various aspects of improvement in the supply of medicines in the entity, such as : achieve the complete contracting of suppliers to guarantee the timely supply of medicines to users, that the necessary corrective measures are established, audits are carried out to control said errors, processes are evaluated by monitoring them, and where there is participation of each of the people in charge for this purpose, that the pertinent training is given in the administration of medic ments, in order to avoid errors in each process.