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Faced with the current COVID-19 pandemic, governments implemented biosecurity protocols and prevention actions to mitigate its spread, the number of infected and deaths. One of these measures is the dissemination through advertisements promoted by the control bodies and the health sector to promote a culture towards its prevention; However, the characteristics that these ads have as part of the marketing strategy to generate better behavior in Colombians is unknown at the national level. The purpose of the study was to evaluate the advertisements promoted for the prevention and mitigation of the COVID-19 pandemic by the World Health Organization (WHO), Pan American Health Organization (PAHO), Ministry of Health and Social Protection (Minsalud) and Government of Córdoba for the health well-being of Colombians. The type of study is exploratory, descriptive and documentary with a qualitative approach to the ads published on virtual platforms such as Facebook, Instagram, official web pages and Google images; of which a total of 100 advertisements issued by agencies and entities were taken. The messages and pictographic characteristics presented by these advertisements were analyzed. As a result, it was found that the studied advertisements have similar characteristics to promote self-care against COVID-19, use drawings, photographs and illustrations together with their messages to capture the viewer's attention more and influence, in a certain way, the behavior change in the community ; in addition to using its logo and blue tones that are part of the organizations and entities studied as corporate identity. It is recommended to continue publishing ads on your web pages and social networks where there is a greater influx of viewers for the promotion of prevention and control.

Currently COVID-19 is a pandemic that affects many countries around the world. Currently in the world there are more than 20 million infected by COVID-19, among them there have been more than 700 thousand deaths worldwide. A pandemic that the human body did not recognize and therefore has not developed immunity, this has affected the characterization of the human being as a "social being" due to distancing, a disease that has subjected humanity to live in confinement causing changes drastic in the way of living, within which you have to reinvent yourself every day for survival; Due to the fact that this disease is transmitted through the saliva, mucus or sweat of any infected person, the established protection methods are frequent hand washing, the use of a mask, avoiding crowds and maintaining a minimum distance of two meters with the rest of the people. This disease has affected not only health, but also the global economy, entrepreneurs have failed, companies have had to close, thousands of people have been unemployed, children have abandoned their schools, families go hungry and the world turns. Around technology. The institutions that provide health services must remain firm in the battle, but how is the day-to-day life of the people who fight to guarantee the health and well-being of the community and in what way has the COVID-19 impacted the organizational climate of these institutions? The organizational climate is born from the idea that man lives in complex and dynamic environments, since organizations are made up of people, groups and communities that generate diverse behaviors and that affect that environment. There are authors who state that the origin of the organizational climate is in sociology; where the concept of organization within the theory of human relations emphasizes the importance of man in his work function and for his participation in a social system. Because this pandemic has a high incidence in all countries of the world, this research project aims to design actions to improve the organizational climate during the COVID-19 pandemic in a clinical laboratory in the municipality of Chinú Córdoba, which is located located in the Masinga neighborhood, Carrera 6 # 20-04 corner, in the municipality of Chinú, Córdoba. The necessary data and information collection was carried out by applying 8 the types of exploratory and quantitative study, by means of which action strategies and the necessary instruments for the collection of information are established, such as: observation, consultation of research materials, and the application of the survey to the personnel involved in order to identify and analyze the impact of COVID-19 on the work environment of this institution, after knowing the results, we proceeded to the development and presentation of a proposal for the improvement of the organization's environment.

This research refers to the factors that in one way or another affect the organizational climate of the ESE CAMU Santa Teresita de Lorica Córdoba during the second half of 2020. It is necessary to take into account that, if an entity, organization or company aims to function more efficiently and achieve optimal development, it is essential that its internal intellectual resource, be it human capital, human resource or human talent, maintains a conducive environment where the values and principles of the entity govern. Within the health systems, everything related to the employee is treated very thoroughly, taking into account the different dimensions and specializations, their way of acting or behaving in any situation, the entity's reason for being, its purpose, its culture, its values and its principles. With the launch of this research work, it is sought to determine how culture, behavior, values, education, leadership and external factors can influence or affect the organizational climate; identifying that the discrepancy when making decisions, can generate certain conflicts that can affect the good work environment, since it generates tension, disagreement and discomfort when carrying out the tasks on the part of some collaborators; The causes will be prioritized, which not only affect the institution's staff, but each and every one of the people who may receive the service provided. When detecting this problem, through a questionnaire carried out by Google drive to the members of the institution, it will seek to determine a solution to such an incident, in which the experiences that the collaborators have are not affected, and what better way to determine it that by means of the identification of the origins that promote a bad work climate in the ESE Camú Santa Teresita, in order to propose solution strategies that are aimed at improving the organizational efficiency represented in the satisfaction to the end user; in turn, the entity is expected to 11 implement the strategies proposed at the end of the investigation, which are focused on improving the employment situation.

In Colombia, patient safety is one of the five characteristics that the Ministry of Health and Social Protection (MINPRO) incorporates in the Mandatory System for the Quality Assurance of Health Care (SOGCS), which seeks to reduce and eliminating the risk of suffering unnecessary harm caused by health care and / or system failures and mitigating their consequences (Ministry of Health and Social Protection [MINPRO], 2006). However, today receiving health care involves potential risks, even though millions of people are cared for safely every day. Therefore, when an IPS implements safe practices, it promotes causal analysis that allows identifying the reasons for which the adverse event, incident and / or death occurred, so that the system can be continuously improved; define measurement methods that determine and inform strategies or actions that improve the patient care system and reduce the risk of recurrence. Likewise, the damages or deaths in the patient are born as a result of medical errors, which also imply failures in the health systems. These adverse events generate the creation of standards that help minimize errors and their consequences in health systems and therefore in patients. Consequently, the different IPS must comply with good practices for patient safety, which allows minimizing failures in the security levels in the provision of the service and innovative strategies are carried out that protect the patient from avoidable risks derived from health care. For this reason, and in order to continuously verify good practices for patient safety and minimize the occurrence of adverse events, the present research work was drawn up, which has as its main objective to evaluate compliance with good practices for patient safety at the ESE Camú Santa Teresita de Lorica - Córdoba. In addition, recommendations will be made so that the ESE remains focused on continuous improvement, through the implementation of different strategies that help reduce the occurrence of adverse events and ensure the health of people, thus minimizing the risk of suffering adverse events, or mitigating its consequences. This research work comprises a cross-sectional descriptive study, with a quantitative approach to compliance with good practices for patient safety in the ESE Camu Santa Teresita - Lorica, 2020. Its scope ranges from carrying out a diagnostic process that allows knowing the situation current topic of safe care and evaluate it through a checklist of "Good practices for patient safety in health care", of the Ministry of Health and Social Protection, as applicable to the complexity of the ESE Camu Santa Teresita; until results are obtained that guide the prioritization of specific health care processes according to the opportunity for improvement that they show. The results obtained show that the tasks carried out by health personnel are not focused on providing safe care to patients, the issue of the perception of the safety culture is evidenced with little encouraging results in each of the components of the safety of the patient, since the ESE complies in 87% with the guide of good practices for patient safety. In addition, the practice with the lowest compliance is to prevent pressure ulcers since it only complies in 63.6%, indicating that its quality level is poor. Therefore, senior management must focus sufficiently on the implementation and development of patient safety, providing equipment and supplies to the staff and the ESE in general, implement protocols and evidence their progress; further train healthcare personnel, and that if there is no greater control of it, it can cause a risk in health care.

The consumption of psychoactive substances (SPA) generates negative effects on society such as insecurity, crimes, increased addiction, among others, which leads to alterations in their health and the well-being of the community. This study intends to know the needs of the unsatisfied demands of the services for the rehabilitation of SPA consumers and how this offer is supplied by one of the Service Provider Institutions (IPS). Therefore, the objective of this study was to determine the perception of SPA consumers about the rehabilitation services required in the city of Montería, Córdoba. The study is descriptive with a quantitative approach; where the qualitative technique of semi-structured interview with the administrative head of a IPS and a structured survey of SPA consumers and former consumers was used; Information organized, tabulated and analyzed using descriptive statistics, which was represented in figures and that of the interview was organized through narrative analysis. Among the results, it was found in SPA consumers that the male sex predominated (71%), they are young people between 14 and 29 years old (92%) and single marital status (75%), they have accessed secondary education (91%), technical and university, 37% work and 29% study; they live in socioeconomic stratum 1 (69%). The SPA that consume the most is alcohol (41%), followed by marijuana or cannabis (38%) and cigarettes (10%) among other substances. It was also possible to establish that 82% have not received rehabilitation services in an IPS and of those who received the service, 69% are aware that they require such treatment and among the most valued aspects when accessing the service is their good care (43%) and the quality of the service (31%). On the other hand, of the people who have not received rehabilitation services in an IPS, 70% stated that they did not know how to access it and 70% were not aware of the existence of IPS that offer such services; On the contrary, SPA consumers who have had a treatment, 55% indicated having accessed in a particular way, the rest did so through the EAPB and 55% maintain that they return to the same IPS that attended them in case of needing such service. On the other hand, in the interview obtained, the head of 15 administration stated that in most of the institutions that provide services to drug addicts they do so in a hospital manner and that in montería there is only one care center for drug addicts, which is Visalud IPS. Based on these factors, it could be said that in the city of Montería there is part of the population belonging to consumers of psychoactive substances with insufficient rehabilitation centers, thus creating opportunities to formulate action for future entrepreneurs.

The present work consists in carrying out an improvement plan in the purchasing area for the O.H.L Ltda. Central clinic so that it can reduce its operational and administrative risks. The purpose of the work has been to improve the findings found in the study of the clinic's purchasing area, which are in which improvement is required, and to guarantee the supply of supplies or general stationery for the operation of the entire organization. With the study that was carried out in the purchase process, the importance of good management of purchases within any organization was analyzed and emphasized, allowing the development of a correct implementation of all its procedures and instructions to solve the problems presented within of the organization, so it is required that the relationship between the efficiency of each of the processes involved generate a positive impact on the supply chain. Having all this information and understanding it gives us the opportunity to have a reliable and efficient area at the time of making decisions allowing in the same way to minimize nonconformities and detect the real causes of each eventuality. The activities developed to achieve the objective are, the analysis and study of requirements of each department of the organization preventing the request of inefficient products or articles that generate cost overruns and little utility, manage an inventory of each of the articles or elements stored in the Organization implementation of calculation tools that allow to reduce the times. Using a method of non-experimental observation research where some flaws could be found, such as the misuse of the inputs in the processes, which can be 12 corroborated with a survey that cost 10 questions where the heads of 16 functional areas were applied , where only 10 answered the survey, which are: hospitalization, 6th, 5th, and 4th floors, Emergency, Adult ICU, Neonatal ICU, Surgery, Imaging, Comprehensive hospital management and cleaning, Food, Document Management, infrastructure, billing , information system, pharmaceutical service, These are the functional areas that were taken to make the study purchasing process with this staff will take the sample. With the study that was done, an improvement was made in the process where it was possible to see results in the functional areas where all that you are part of the processes gave proper use to all the inputs of these and not to misuse them.

Assuming a culture of patient safety in the Institutions that Provide Health Services [IPS] influences the well-being and health of patients, in their financial situation and the quality of the service offered. Therefore, the objective of this study was to evaluate the dimensions of the patient's safety culture from the perception of the officials of the Institution Provider of the Health Services, Montería, Córdoba. This type of study was a cross-sectional descriptive research; this research studied a population that was composed by 274 officials with a probabilistic sampling where the majority were from the care area with a sample of 229 officials. The type of method that was used, it was the inductive method and as a technique for data collection, the AHRQ Patient Safety Culture Hospital Survey, which contains four dimensions: sociodemographic, safety culture in the area of user care, safety culture in the institution, the result of the perception of the culture of patient safety and reported / communicated events grouped in 17 variables and 52 statements with a Likert scale of 5 points. The information was organized according to the positive and negative responses, coded and tabulated in the Excel software, analyzed using descriptive statistics with relative frequencies. The variables with the highest positive assessment was the way in which the institution develops and improve patient safety and the analysis of errors to make positive changes, both with 93%, which correspond to dimension 2, this being a strength; However, on the variable areas of the institution are not coordinated with each other, it obtained a score of 75%, so it is considered as a weakness, due to only 5% said yes. Considering these results, the IPS in agreement with the protocols or established by the Ministry of Health and Social Protection [Minsalud] may take actions to promote and enhance the culture of patient safety.

Introducción. El Mobbing o acoso laboral es un fenómeno Mundial que puede llegar a impactar el estado Mental, Social y Económico de las personas, y producir cambios negativos en la productividad de las organizaciones que lo sufren. Justificación. Ante la creciente preocupación a nivel Mundial de esta problemática y sus efectos en la Salud Mental y por ende en la Salud Pública, se han adoptado a nivel Mundial medidas para prevenir, corregir y sancionar el acoso laboral, es así, que teniendo en cuenta las características propias del acoso laboral, su impacto a nivel Individual y Social, las cifras alarmantes, la puesta en marcha de regulaciones legales y entendiendo que los estudios Bibliométricos adquieren cada vez mayor relevancia para la Comunidad Científica por sus valiosos aportes en el conocimiento del estado de un Área o de un tema de investigación se realiza este estudio que tiene por Objetivo. Analizar mediante un ejercicio Bibliométrico la producción científica asociada al Mobbing indexada en la Base de Datos Scopus desde el año 1919 hasta 2019. Metodología. Investigación descriptiva, retrospectiva con enfoque cuantitativo, cuya unidad de análisis fueron las publicaciones seleccionadas con las palabras clave mobbing OR acoso laboral y cuyos resultados se procesaron a través de Excel. Teniendo en cuenta indicadores como el número total de artículos publicados, número de citas recibidas, principales revistas citantes, promedio de Citas por año, Nombre, País y afiliación Institucional de los autores más citados. Resultados. El análisis Bibliométrico con los indicadores descritos es de utilidad para la Comunidad Académica al realizar una revisión exhaustiva de este fenómeno que permitirá evidenciar su evolución en el tiempo. Además, se encontraron 1325 documentos entre los años 1919 hasta 2019, el periodo de mayor producción científica sobre el tema fue del 2009 hasta 2018, siendo el 2009 el año de mayor número de registros de documentos relacionados al Mobbing. La ecuación de búsqueda reflejó que el 80,8% del total de documentos asociados al tema son artículos, en su mayoría publicados en revistas Universitarias; mientras que para las citas no se evidenciaron registros de estas en años anteriores a 1970. Conclusiones. El Mobbing también llamado acoso laboral, acoso psicológico y acoso moral por diferentes autores, ha llevado a que varios Países avancen en normas que intenten disminuir o acabar con este fenómeno siendo los trastornos de estrés y ansiedad los de mayor repercusión sobre esto. En el Ámbito Social de los trabajadores, sus relaciones familiares e interpersonales en ocasiones también se ven afectadas por los distintos trastornos generados por el estrés, la ansiedad y la depresión producidos por el hostigamiento de sus compañeros o superiores en la organización, la revisión Bibliográfica permitió resaltar el impacto negativo del Mobbing sobre las personas, las organizaciones y la Sociedad.

La administración del riesgo es la posibilidad de que un evento determinado se presente en el futuro, ocasionando un daño o detrimento que afecte negativamente un objetivo específico y los procesos de prevención y control desde una perspectiva financiera. Objetivo. Determinar las estrategias para la administración de riesgo de fraude por accidentes de tránsito en una Institución Prestadora de Salud, con el propósito de mostrar de manera clara el análisis de las glosas generadas durante el periodo estudiado en la institución, el fraude más común ocasionado por los usuarios atendidos, y así proponer acciones preventivas y de control. Metodología. Estudio descriptivo, retrospectivo, cuantitativo. Como población se usaron las bases de datos de los años 2017 a 2019, con las variables edad, sexo, causal del siniestro, tipo de fraude, de las cuales se calculó una muestra de 500 casos. El procesamiento de la información se realizó a través del programa Excel, versión 2013. Los datos se analizaron a través de la estadística descriptiva; y se presentaron en tablas y gráficas en el orden de los objetivos específicos. Resultados. Se determinó que la accidentalidad relacionada con los medios de transporte continúa siendo un importante problema de salud pública, sigue siendo alto el número de afectados tanto de manera fatal, como de lesionados no fatales por esta causa. La atención en salud es costosa, y aunque el Sistema Obligatorio de Accidentes de Tránsito (SOAT), garantiza recursos para la atención ambulatoria y hospitalaria de los afectados, gran número de afectados deben recibir tratamientos costosos y en buen número, con terapias de rehabilitación prolongadas que sobrepasan la cobertura de este seguro, generando gastos adicionales al sistema de salud.

Introducción: Respecto a lo que puede ser un conjunto de buenas prácticas en seguridad del paciente, el programa de seguridad del paciente para Colombia es un buen referente. Este fue establecido en el país, como la primera práctica segura obligatoria que deben implementar las Instituciones prestadoras de salud (IPS) para mejorar continuamente la calidad de la atención, a través de estrategias dirigidas a reducir y en lo posible eliminar la presencia de eventos adversos. La E.S.E Camu del Prado cuenta con este programa, y en respuesta al ajuste realizado por el ministerio de salud y protección social, según los estándares que hacen parte de los componentes del sistema único de habilitación del sistema obligatorio de garantía de Calidad de la Atención de Salud, es una prioridad institucional. Metodología: Se realizó un estudio descriptivo transversal con enfoque mixto, en siete de las doce sedes de la ESE, utilizando la herramienta “lista de chequeo para las buenas prácticas de seguridad de pacientes obligatorias” del ministerio de salud y protección social, que permitió determinar el cumplimiento de aspectos relacionados con la existencia de un programa de seguridad del paciente, aspectos del monitoreo de eventos adversos, acciones de detección, prevención y reducción de riesgos de infecciones asociadas a la atención en salud (IAAS); seguridad en la utilización de medicamentos, identificación de pacientes asistenciales, procedimientos quirúrgicos, prevención de caídas y seguridad para el binomio madre hijo. Resultados: Existe una política y un Programa de Seguridad del Paciente que garantiza su aplicabilidad e implementación con participación de todo el personal de la E.S.E. asistencial, administrativo y usuarios, liderado por un equipo referente institucional conformado por personal de la alta dirección, que organiza los recursos necesarios para gestionar, hacer el seguimiento correspondiente, y articular acciones con el comité de seguridad del paciente, con el propósito de brindar una atención segura a los usuarios de los servicios que la E.S.E ofrece. Se identificaron oportunidades de mejora que la institución deberá priorizar para dar cumplimiento al marco legal vigente.