Resumen en español

Keywords: Climate, satisfaction, organization, productivity, environment. The organizational climate approach is and always will be a factor that predetermines success in companies, considering for its analysis the characteristics of a work environment with all the factors that affect it, such as human resources, physical environment and relationships. interpersonal among others. In addition to the satisfaction and motivation of the collaborators, which are closely related to the organizational climate and are variables to be taken into account in the adoption of the organizational culture. On the other hand, the role of senior management is fundamental for the monitoring and follow-up of the work environment, in the identification of process leaders and in the empowerment of these in the design of strategies, which aim at the construction of an adequate work environment, understanding that these improvements are reflected in work performance and therefore in business productivity. The foregoing is also valid for health sector institutions with the aggravating circumstance that the service offered in these falls directly on people with a health condition that demands attention and that can be the generator of other factors that will intervene in the performance of the activities. functions. Thus, in these companies in the health sector, it is even more valuable to promote an adequate work environment for the 10 benefit of all those involved, understanding the problems associated with not carrying out continuous monitoring of the work environment, such as the inadequate distribution of tasks, poor communication , demotivation of employees and disorganization of work that lead to poor job performance, affecting the productivity of the company and the provision of the service using a descriptive methodology with a mixed approach when taking into account qualitative and quantitative variables made to the workers of the ESE CAMU San Carlos year 2022. The previous aspects motivated the realization of this research project whose purpose is to evaluate the organizational climate as a factor of business success, in the ESE Camu de San Carlos, addressing the published literature in this regard, and the experiences that may be applicable to this type of business. organization hoping to obtain a positive impact and that it is of great help for the health organization to obtain a good management of the work environment.