Estrés laboral del personal asistencial de salud y la ocurrencia de eventos adversos prevenibles durante la prestación del servicio de salud

Abstract

This monograph entitled: Occupational stress of health care personnel and the occurrence of preventable adverse events during the provision of the health service, set out to document the relationship between the occupational stress of health care personnel and the occurrence of preventable unfavorable events during the provision of the health service. The type of study was a scientific, descriptive, research monograph. Documents among books, databases, articles, journals, consulted reports and web records of official sites that deal with the investigated subject were taken as the reference population. It was developed in two phases: one heuristic and the other hermeneutic. The most relevant results that were reached were the following: Most of the scientific documentation on the influence of work stress in the life of the human being, agrees that one of the main factors that generates said stress is the work overload in the health workers, this is even more pronounced in this time of pandemic. The stressful environment to which health workers are exposed generates stress that has a direct effect on their work performance and therefore on the quality of patient care, since this situation can lead to the presence of adverse events, and finally, the most prevalent aspects associated with the appearance of unfavorable events in health care, especially in this time of pandemic, are: inadequate medical equipment, long working hours, exposure to dangerous substances and infectious pathogens, quality of patient care by the health entity where he works, among others. The auditors recommended that health institutions strengthen national policies aimed at counteracting work stress in health workers. In the same way, focus as one of its main actions, guidance mechanisms for health personnel, in such a way that it allows them to adequately handle all the stressors of their profession; thereby facilitating quality care. Finally, generate a Quality Improvement policy, applied to adverse events in times of the COVID-19 pandemic.