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The objective of the Business Practice was to acquire abilities and skills in administrative procedures and the strengthening of the occupational health of the officials through mitigation actions of the Sick Building Syndrome that is occurring in the account filing area. To this end, actions such as leadership in active breaks, education and training were implemented to help reduce diseases that have occurred in the area, such as musculoskeletal disorders. In this way, active breaks are an effective instrument to improve the physical condition of workers and their better performance in the workplace.

The present degree work deals with the study carried out at the special administrative health unit of the University of Córdoba, where observations have been made in the area of registration and affiliations on the affiliation process of users, where shortcomings have been found that they exist in a notorious way as far as the organization of the documentation in the users' folders is concerned, errors in the database since they do not have the documentation required to be affiliated with the UAES, this led to the elaboration of a form created through google forms which helps to optimize, collect and update all user documents such as citizenship card, affiliation letter among other documents, the form was created in order to the good performance of the functions of the affiliation registration area and of each dependency of the Special Administrative Unit in Health.

With decree 1072 of 2015, companies at the national level are obliged to comply with multiple legislations on safety and health at work. The health sector is one of the sectors that must have full compliance in terms of occupational health, which is why this research is aimed at determining the percentage of compliance with the minimum standards of the occupational health and safety management system of the companies. providers of health services public institutions of the department's Alto Sinú. The information will be collected through the technical annex of resolution 0312 of 2019, the compliance of each item that makes up the numerals of the minimum standards will be qualified according to the table of values of the resolution and the percentage of compliance will be determined. The aim is to produce relevant information in the health sector in terms of occupational health in social enterprises in the state of the department of Córdoba, to sensitize workers and beneficiaries of the health sector about the scope and value of a well-integrated and fully functioning management system. only in the field of occupational health but also in economic activity, that is, in the provision of health services to the community.

The state social enterprise Hospital Local de Montelibano located in the Municipality of Montelibano Córdoba, has an internal communication process to help meet the goals and objectives outlined in its organizational plan. As the different entities or institutions of the health sector have. Through the analysis of the organizational communication processes of the E.S.E Hospital Local de Montelibano in 2022, the need to establish improvement plans for a better development and performance of the internal communication process of the institution is studied. Taking into account the above, this research work has as its main objective to analyze everything that has to do with the part of internal communication in the social enterprise of the state Hospital Local de Montelibano, in order to establish improvement plans that lead to work comprehensively and as a team for a good development of activities and always maintain a good work environment suitable for the joint achievement of the goals of the institution.

The Casalud de Monteria Foundation is a company that transforms lives, through education, prevention, protection and specialized treatment programs that allow the social inclusion of people in the different areas of human development. The following work shows a project that consists of the management of a database in Excel using macros of the same as an application to efficiently signalize the dates of preparation and presentation of the documents of each area of the Casalud Foundation such as psychology, social work, pedagogy, health and nutrition.

When we refer to the issue of health, it is possible to affirm that Colombia has a great challenge in this matter. Among the many shortcomings that exist in the Colombian health system, one that can be highlighted has to do with the guarantee of the provision of health services. Today it is difficult to provide quality care and for it to be provided to the user in a timely manner. Above all, these difficulties arise in the timely care of medical specialties, authorization of highly complex tests and surgical procedures. This is reflected in the high rate of legal alternatives that users and patients have to resort to in order to access medical services. According to the Ombudsman, for the year 2020, between January and June, 46,113 guardianships were filed. The digital page, legal affairs, refers that the constitutional court reports for the first quarter of 2021 72,309 guardianships and 30,000 in other legal resources. Despite the difficulties mentioned above, our health system has two strengths; which are: the easy access and the wide coverage that the system has managed to establish during these last years. According to the accountability report of the Ministry of Health, for the year 2019, 95% of the population (47.9 million inhabitants) was insured and in the case of the migrant population for the years 2018 and 2019, the number increased. total affiliates in 788 thousand people. This is due, in part, to programs such as the "Pact for Colombia, Pact for Equity" Law 1955 of 2019, which are to guarantee access to users according to their different characteristics and particularities, where barriers to access and In this way, improvement actions are developed. Finally, the aim is to design a strategy that responds to the needs of the population, for which improvement techniques will be sought in the measurement of the demand of the existing dissatisfaction by the users of the ESE CAMU SANTA TERESITA and to be able to determine the needs of its users, in such a way to implement processes to improve their satisfaction.

Currently, companies want to provide the best services, for this they need adequate and trained personnel in the execution of each of the activities that are required, however, this is not enough, since the attitude, the interrelation between each one of them and how they assume their positions within the organizations facilitates the achievement of institutional objectives. The objective of this report is to evaluate the organizational climate in the Casalud Foundation in this way, it will be possible to know the main aspects to improve in relation to the available resources, the organizational culture, the satisfaction or the way of communicating, among others, this evaluation It helps to enhance the best productivity conditions throughout the organization. This strategy seeks to increase the satisfaction of the company's collaborators in order to encourage a sense of belonging and to be able to achieve the growth expected by the company. Likewise, an analysis was carried out through the DOFA matrix where it was possible to identify the weaknesses, opportunities, strength that the human talent of the institution has and establish improvement actions against the results obtained in the behavior of the variables. in the applied survey. An improvement plan was developed in the different dependencies of the company that presented unfavorable levels of organizational climate, taking into account a series of activities to be developed in order to achieve all the negative points given in the survey to improve the work environment.

Currently, the generation of solid waste has become a global problem, in which countless sectors of society are affected. This is why the health sector, as a waste generator, must have an environmental management system that guarantees the proper disposal of its waste with the least impact on the environment and on people's health. The Casalud Foundation, like many institutions, is committed to the safety of users, their families and other external clients and is concerned about the impact generated by the provisión of the service in their environment. The objective of this work was to evalúate the compliance of operatión, support and evaluation of the performance of Fundación Casalud with respect to the ISO 14001: 2015 STANDARD, the evaluation was carried out following the methodology described by the Colombian Technical Standard NTC ISO 14001: 2015 on management environment and the requirements for its use, various management tools were used, such as checklists, direct observation, guided tours and documentación review. Finally, the evaluation of the information was carried out according to some evaluation categories, with which it was concluded that the environmental compliance of the IPS Fundación Casalud is acceptable, with 63% compliance with the indicators with respect to the criteria of the rule

Introducción: La Historia Clínica es un documento privado, obligatorio y sometido a reserva, en el cual se registran cronológicamente las condiciones de salud del paciente, los actos médicos y los demás procedimientos ejecutados por el equipo de salud que interviene en su atención. Objetivo: Diseñar el procedimiento de entrega de resumen de Historias Clínicas en la E.S.E CAMU Santa Teresita del municipio de Lorica. Metodología: Se realizo un diagnóstico y plan de mejoramiento que a su vez incluían las actividades que se llevarían a cabo, todo esto basado en el manual de acreditación en salud. Resultados: Diseño del procedimiento de entrega de resumen de Historias Clínicas, lo cual da cumplimiento a los estándares de acreditación 146. Código (G15): existen mecanismos estandarizados, implementados y evaluados para garantizar la seguridad y confidencialidad de la información. 150. Código (GI9): la gestión de la información relacionada con los registros clínicos, sea en medio físico o electrónico, garantiza la calidad, la seguridad y la accesibilidad de los mismos y el estándar 154. Código (GI13): existen procesos diseñados, implementados y evaluados de educación y comunicación orientados a desplegar información a clientes internos y externos. Este procedimiento incluye lineamientos y procesos que permitirán conocer los requisitos para la solicitud de la historia clínica. Conclusiones: Principalmente, por ser un documento que refleja cronológicamente los diagnósticos y tratamientos médicos de un paciente, la historia clínica se convierte en un instrumento de vital importancia para los usuarios y autoridades competentes que deseen tener acceso a esta

The satisfaction of a user is the best reference of duty fulfilled and quality rating of a product or service. At the end of every process, this allows identifying opportunities for improvement. For this reason, the objective of this work is to describe and verify the level of satisfaction of the users of the SISBÉN office of the Ministry of Health of the municipality of Cereté Córdoba. According to this purpose, the methodology to be used is based on conducting a cross-sectional quantitative descriptive study. To carry out this study, a population of 39 users who requested services from this entity between April and July 2022 was taken, to whom a survey of ten questions was carried out, its realization was given virtually, granting the user a previous explanation of the objective and informed consent. The information obtained was entered and filed in an Excel office tool sheet and processed in it to obtain tables of absolute and relative frequencies and graphs that represented each variable studied. The results obtained were satisfactory since most of the users who acquired the service feel satisfied with the care and/or provision of the service.

This document presents the documentation of a procedure according to the current legal regulations, which will be implemented in the processes and procedures manual of the IPS Otorrinolaringólogos asociados de córdoba S.A.S., which consists of a formal personnel dismissal. The first step to follow consisted of an analysis of the manual of processes and procedures, a diagnosis was made on the lack of documentation of the procedure according to the current legal regulations. Subsequently, an improvement plan will be implemented for the current personnel dismissal procedure in order to know how this procedure is handled and to ensure that it complies with current legal regulations. The dismissal of personnel in some periods, especially in times of crisis, companies begin a process of downsizing to cope with the turbulence of the changing environment, it is at this point where organizations must make the best decision that favors the goals and objectives of the company, often retain employees who do not perform as they should for fear of affecting the emotions.

Introduction: The clinical history is the only valid document to demonstrate the type of care that a user has received, it is a true reflection of the quality of care provided by the health professional. Objective: to design a contingency plan for medical records in the Lomas Verdes Integral Fracture Clinic in the municipality of Lorica. Methodology: application of a checklist based on the health accreditation manual. Results: With the design of the contingency plan, accreditation standards 150 are complied with. Code: (GI9) that contemplates the management of information related to clinical records, whether in physical or electronic media, guarantees quality, safety and their accessibility and standard 151. Code: (GI10) There is a contingency plan designed, implemented and evaluated that guarantees the normal operation of the organization's information systems, whether manual, automated, or both. Any dysfunction in the system is collected, analyzed and resolved. This includes mechanisms to prevent adverse events related to the management of information systems, especially alarms in medical records. Conclusions: compliance with health regulations is essential in the process of continuous improvement by allowing the adoption of strategies that guarantee adequate management of information, custody and preservation of medical records and that contribute to patient safety

The business practice is an academic activity that consists of the application of the practical theoretical knowledge acquired during the curricular development and the skills acquired by the students in the development of each of the academic programs and aims to put them in contact with the environment. More than anything, it is an academic, pedagogical, and global experience that seeks for the student to integrate and apply the theoretical knowledge acquired during the degree in specific contexts of his profession, also developing his aptitudes and personal skills. This work started because of the business practice of the students of the previous semester 2021-2 about the Sick Building Syndrome, continuing with this process the practice is carried out in the Outpatient Area of a Health Provider Institution in Montería -Córdoba for the year 2022. Applying the improvement plan that must be implemented to reduce the symptoms or illnesses that may occur in workers in this area. And it was concluded that it is important that the students of Health Administration 2022-1 carry out the proposed activities to improve the work environment.

This report describes the improvement plans applied in a health entity of the City of Monteria, (Clinic of Traumas and Fractures) based on the final report presented by the interns of the previous period 20211 II, who through their investigation determined as the workers of the entity were affected in relation to the Sick Building Syndrome (SEE). To mitigate this Syndrome within the Institution, activities such as educational talks and delivery of advertising pieces to workers related to Active Breaks will be applied, which are aimed at improving their health levels and work environment. In the Assets area of the Trauma and Fracture Clinic Specialists Associates S.A. The socialization of Law 1480 of 2011, "CONSUMER STATUTES" was developed, an issue of great importance, which must be fully managed by the working group, since it is closely linked to the activities of the area.

El informe evidencia el desarrollo de acciones como jornadas de salud laboral, diligenciamiento de encuestas entre el personal que trabaja en el área funcional, y pausas activas en cada puesto de trabajo, contribuyen a mejorar los hábitos saludables para prevenir trastornos musculares, como implementación del Plan de Mejoramiento del Síndrome del Edificio Enfermo (SEE) de los trabajadores de la unidad funcional de REHABILITACION en la clínica TRAUMAS Y FRACTURAS. Con ello se trata de mitigar un problema bastante difícil de controlar ya que prolongan posturas inadecuadas por el sedentarismo en jornada completa de trabajo. El objetivo propuesto con estas actividades permitirá que el personal que labora en el área, pueda mantener una postura adecuada, preparar la mente y el cuerpo, atreves de ejercicios relajantes, hacer diariamente dos pausas activas con una duración de 7 minutos cada una, mejorar la movilidad y flexibilidad articular.

El Síndrome del Edificio Enfermo (SEE) es un conjunto de molestias y enfermedades que vienen experimentando el 30% de los edificios modernos a nivel mundial y afectando la salud de aproximadamente 20% de los ocupantes con un conjunto de síntomas inespecíficos. El cual fue reconocido por la Organización Mundial de la Salud (OMS) en el año 1982 y afecta directamente el desempeño laboral y las relaciones sociales (Avila Sánchez & Méndez Therán, 2019). Objetivo: Proponer un plan de mejoramiento alrededor del comportamiento del Síndrome del Edificio Enfermo (SEE) en el área de consulta externa de la Clínica de Traumas y Fracturas Especialistas Asociados S.A, en el municipio de Montería, departamento de Córdoba, periodo 2022-1. Para ello, se desarrolló un plan de mejoramiento para la promoción de la salud, en el trabajo. Teniendo como base la información, educación y capacitación de estilos de vida laboral de los trabajadores del área consulta externa, en la cual además se desarrollaron actividades administrativas propias del área, con lo cual se fortaleció la productividad laboral

La calidad en el área de la salud como en cualquier otra área aporta un valor agregado en busca del mejoramiento continuo, entendiendo como calidad el grado predecible de uniformidad y fiabilidad a un bajo coste. Este grado debe ajustarse a las necesidades del mercado. La calidad no es otra cosa más que “una serie de cuestionamiento hacia una mejora continua” (Deming,1988). El programa de auditoria para el mejoramiento de la calidad (PAMEC) es un instrumento de evaluación y mejora de la calidad observada respecto a la calidad esperada, las Instituciones Prestadoras de Servicios de salud (IPS) están obligadas a implementar este programa en busca de mejorar sus procesos siguiendo la ruta crítica del mismo para brindar un servicio de calidad que logre la satisfacción del usuario. A través de este estudio se determinó el nivel de cumplimiento del ciclo PAMEC de tres laboratorios clínicos del municipio de Cereté - Córdoba, para lo cual se realizó un estudio descriptivo transversal con enfoque cuantitativo, donde se aplicó una lista de chequeo al coordinador de calidad de los laboratorios objeto de estudio y se recolecto información, la cual se registró, proceso, y analizo a través de gráficas en la hoja de Excel.

The new version IV of the System of Identification of Potential Beneficiaries of Social Programs (SISBÉN) made changes in the indicators, which is why the SISBÉN office of the municipality of Cereté required to analyze the registered information of the ceretanos. Therefore, the purpose of this business practice report was to determine the accessibility to basic environmental and health sanitation services according to SISBÉN IV indicators of people in groups A and B of the municipality of Cereté, Córdoba, considering that these groups are the most vulnerable and are the least likely to have access to basic sanitation and drinking water. The study was of a crosssectional descriptive type, quantitative approach, through observation and analysis. Low accessibility to basic environmental sanitation services was found in the various urban, central and rural areas, where the sewerage service was the one with the least access. With regard to health services, most are affiliated to the subsidized regime and some are not affiliated. A large part of the population of group A, are in early ages and in group B in adulthood; therefore, those of group A have as occupation student and tasks in the house and those of group B have as occupation work, study and tasks in the house. According to these results, it can be said that although work has been done to improve these services by the public administration, access to sanitation services is still precarious, for which, better investment and reformulation of policies and actions are required.

In this sense, in the special administrative unit for health, after the diagnosis made to the human talent component, new developments are evident in the criteria established in resolution 3100 of 2019, which describes the standards and requirements for hiring health care personnel. According to the review and regulations, the fact that there is no standardized procedure that indicates the activities concerning the linking of healthcare personnel to the special administrative health unit is verified. One of the functions of the quality and human talent area is to manage and carry out all the processes already documented in each area to give it functionality under the parameters that the statutory regulations require and keep up to date with all the internal requirements before the control entities by doing due reporting of news and requirements In the process of reviewing the resumes of the employees of the IPS assistance area of the Special Administrative Unit for Health UAES, it was detected that some officials did not have some requirements demanded by internal and external regulations, such as the certificates of the Single National Registry of Human Talent in Health, due to such finding, it is decided to make a record where an internal communication is issued to the human talent department requesting the annex of the supports to each folder where the resume of each care official who was missing rests, this process is executed under the supervision of coordinators of the quality area with the approval of the director of the health unit.

Policies are instruments that allow the implementation of responses to the needs of groups and populations in general, thus, social participation in health meets the needs that cause situations that prevent, affect and weaken the provision of health services, which result in non-compliance with the right to participate actively in health processes. For this reason, the present study is carried out with the main objective of developing the Policy of Social Participation in Health (PPSS) in the UAES in accordance with current Colombian legislation. In this way, a descriptive study with a qualitative approach is carried out methodologically. In conclusion, it is a priority that the EAPB strengthen social participation in health, starting with institutional enlistment to manage all human resources, necessary to implement the policy of social participation in health, in addition, there must be a commitment as an entity that provides comprehensive health services, which includes the component of participation in health, as a right that users have in collective decision-making.