Resumen en inglés

The health billing process is one of the most important in the production process of health providers, this goes hand in hand with admissions and medical bills, in terms of admission because it is the first moment between the user and the organization. , it collects all the necessary information for patient care and initiates the collection for the services provided, on the other hand, medical accounts is responsible for carrying out the pertinent audit to avoid the slightest possible error to file the account with the entity responsible for payment The objective of this project is to train billing assistants and assistants regarding the general billing procedures of the Trauma and Fracture Clinic in order to highlight the importance of these for the correct execution of daily activities. , the methodology that was used was the development of 6 stages defined as follows; First, an analysis of procedures is carried out, then a questionnaire of questions was designed based on the information found in the material on the procedures to be trained, later the personnel of the Admissions and Billing area were trained, thus carrying out phase 5 of the deployment of trained procedures. with the officials of the IPS and finally the review, adjustments, correction and/or institutional approval is carried out. The general diagnosis was made by means of the evaluative instrument training and subsequent evaluation, the sample was taken, which in this case were the assistants and billing assistants (45 in total) the results obtained were satisfactory given that according to the tabulation data he % obtained a rating higher than 4.0, which indicates that they have the knowledge of how, according to the procedures, the activities should be carried out. It is worth mentioning that the billing procedure changed last quarter due to the merger of the audit areas of medical accounts and concurrent audit, for which the transition of the accounts to reach their final process changed, which justified the updating and subsequent evaluation of the procedure.