Percepción de los adultos sobre la calidad del servicio de salud ofertado en las IPS. 2015-2020

Abstract

Introduction: The quality of health care refers to ensuring the provision of individual and collective services in an achievable, equitable and optimal way through suitable officials, taking into account the study between benefits, risks and costs, in order to achieve the user satisfaction. Objective: To analyze the evidence that exists on the perception of the quality of service to adults in the IPS in the last 5 years. Methodology: The monograph was developed in two successive phases: heuristics or search and selection and the hermeneutics known as assimilation or writing of the texts by the authors; From this second phase the final considerations, conclusions and recommendations arise. The aim is to identify the perception of the quality of the adult service and how they classify the care provided by the service providers and what elements it takes into account for it. Results: The main results of the monograph indicate that the perception of quality in the provision of health services in the adult population makes a great difference when the user wishes to consult or choose their care. When providing a service, users express their perception of the care provided and evaluate whether or not it met their expectations; It is at this point that they decide whether or not they want to use them again. They are rated favorably when they are well listened to and oriented due to the stage of life they are in. This is why each IPS must focus on providing quality services and its main axis must be the perception of users. Conclusions: Once the research was concluded, it was possible to show that the perception of the quality and satisfaction of the service lies in the way in which each human being is cared for. Aspects described by users as one of the most relevant, and that in many cases determines the competitiveness and permanence of health institutions in the market.