Resumen en español

Participating means being part of, or taking part in, the construction of a common enterprise, which in the case of health, has to do with the health of the population. A contribution that, according to current health policies, is associated with one of the basic dimensions of health itself. Therefore, the objective of this work is to synthesize knowledge about the role of citizen participation in health issues, and how misinformation can lead to different adversities. It has been identified that the majority of users who go daily to the facilities of the Secretary of Health of Lorica, lack information that they should know, both at an institutional level and their own, that is, in many cases they do not know their own status of affiliation to services Of the health. Timely information to people enables real participation in health, and in this way benefits both users and the entity, because it would improve care in the provision of health services and in turn timely care, it would also relieve congestion. the facilities and citizens would be an ally for the dissemination of information that is of interest to all