Repositorio institucional Unicordoba :: Examinando por Autor "Durán Rojas, Elvira"

Examinando por Autor "Durán Rojas, Elvira"

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Acceso abierto
4° Simposio Internacional de Investigación en Administración en Salud - Memorias
(Fondo Editorial - Universidad de Córdoba, 2023-12-01) Durán Rojas, Elvira; Universidad de Córdoba
El 4° Simposio Internacional de Investigación en Administración en Salud (SIIAS) “Organizaciones Saludables” organizado por el Departamento de Salud Pública de la Universidad de Córdoba (Unicórdoba) desarrollado el 4 de noviembre de 2023 de manera virtual, tuvo como finalidad compartir y plantear nuevo conocimiento, que incentivó el quehacer individual y colectivo, de profesionales, docentes, estudiantes y comunidad en general. En este 4° SIIAS el emblema “Organizaciones Saludables” surge de lo fundamental que es para las empresas contar con recursos y prácticas organizacionales saludables para estructurar y organizar el trabajo, mantener a sus clientes internos y grupos de trabajo con alto bienestar psicosocial para alcanzar resultados organizacionales saludables tales como alto desempeño organizacional, excelencia organizacional, buenas relaciones con el entorno organizacional y con la comunidad (Salanova et al., 2016).
Acceso abierto
Accesibilidad a servicios de saneamiento básico ambiental y de salud de las personas registradas grupos A y B Sisbén IV, Cereté, Córdoba, Colombia
(2022-07-28) Espitia Cantero, Coraima; Durán Rojas, Elvira
The new version IV of the System of Identification of Potential Beneficiaries of Social Programs (SISBÉN) made changes in the indicators, which is why the SISBÉN office of the municipality of Cereté required to analyze the registered information of the ceretanos. Therefore, the purpose of this business practice report was to determine the accessibility to basic environmental and health sanitation services according to SISBÉN IV indicators of people in groups A and B of the municipality of Cereté, Córdoba, considering that these groups are the most vulnerable and are the least likely to have access to basic sanitation and drinking water. The study was of a crosssectional descriptive type, quantitative approach, through observation and analysis. Low accessibility to basic environmental sanitation services was found in the various urban, central and rural areas, where the sewerage service was the one with the least access. With regard to health services, most are affiliated to the subsidized regime and some are not affiliated. A large part of the population of group A, are in early ages and in group B in adulthood; therefore, those of group A have as occupation student and tasks in the house and those of group B have as occupation work, study and tasks in the house. According to these results, it can be said that although work has been done to improve these services by the public administration, access to sanitation services is still precarious, for which, better investment and reformulation of policies and actions are required.
Acceso abierto
Actualización del procedimiento atención a usuarios preferenciales de la IPS Otorrinolaringologos Asociados De Córdoba S.A.S
(2023) López Simanca, María Paula; Durán Rojas, Elvira
Health is a right that every person has without any distinction. The Provider Institution of Associated Ear Nose and Throat Health Services of Córdoba (OTOC) S.A.S. It has a procedure for attention to preferential users, which requires updating with respect to the differential approach. The objective of this practice was to update the procedure for attention to preferential users and the differential approach of OTOC S.A.S. A documentary review of user care protocols, regulations and interviews were conducted with an official from the User Care Unit and a health professional from OTOC S.A.S. to identify aspects of preferential and differential attention. For which an analysis of these responses was made, together with what was established in the regulations and the revised protocols, the update of the preferential attention procedure of OTOC S.AS was carried out. It is expected that this update will be approved and shared with all IPS staff, to allow continuous improvement in health and well-being care for all people who require the service.
Embargo
Análisis de costos de no calidad relativos a la atención en salud, Colombia 2010 - 2023
(Universidad de Córdoba, 2024-11-18) Castillo Arrieta, Alejandra María; Sánchez Caraballo, Álvaro; Montoya Vega, Martha Elena; Durán Rojas, Elvira
Objetivo. Compilar información sobre los costos de no calidad de la atención en salud en instituciones prestadoras de salud en Colombia de los años 2010-2023. Métodos. Monografía de investigación de compilación, tipo descriptiva a través de los descriptores costos de no calidad y barreras de acceso; a través de las plataformas PubMed, Medline, SciELO, EMBASE, Science Direct, ProQuest y Cochrane, y las revistas electrónicas que cumplieron con el criterio de idoneidad científica identificados con registro ORCID, ISBN, ISSN y DOI, en el periodo 2010-2023. Resultados. la Calidad de la Atención en Salud es obligatoria en Colombia para todas las entidades de Servicio a través del Decreto 1011 de 2006. Las barreras de acceso, son algunas de las principales causales que han conllevado a efectos negativos (costos de No calidad) internos y externos de las instituciones de salud incluyendo aspectos personales, emocionales, familiares, sociales, laborales y culturales. Las aseguradoras utilizan su posición dominante en el sistema para realizar interpretaciones de la norma que limitan el acceso a los servicios con excesivos trámites administrativos centrados en la productividad financiera, Colombia es considerado el país con mayor nivel de judicialización de la salud en el mundo en reflejo de eventos de No calidad. Conclusión. Las barreras de accesibilidad son las que más afectan la calidad de la atención en salud, al igual la oferta de servicios de atención no cumple con los criterios de calidad total.
Acceso abierto
Análisis de las acciones ejecutadas en el componente convivencia social y salud mental por la Secretaría de Salud de Cereté, Córdoba, Colombia 2020 a 2021
(2022-07-28) Lugo Osorio, María Magdalena; Durán Rojas, Elvira
Every territorial entity must be attentive to the public health of the population, at a global level given the Covid-19 pandemic, social coexistence and mental health was one of the affected dimensions. Therefore, this business practice aimed to analyze the actions of the social coexistence and mental health component developed by the Ministry of Health of the municipality of Cereté, Córdoba, Colombia during the Covid-19 pandemic, years 2020 to 2021. As a methodology for the development from practice, observation and analysis were used; A diagnosis was made using the DOFA matrix and a checklist was designed to verify the activities that comply with three actions proposed by the Ministry of Health. As a result, it was found that the activities carried out were moderately fulfilled, given the accessibility restrictions due to the Covid-19 pandemic, the expected staff did not attend due to the fear caused by the fact of being infected if they went out into the street; therefore, a large part of the activities were carried out by telephone. The activities carried out encouraged the participants to express the various situations they presented such as suicide attempts, domestic violence, consumption of psychoactive substances, and sexual abuse. The interventions carried out allowed a great advance in the recognition of the problems by the actors, and the acceptance to receive the intervention as a means of facing and seeking a solution to their problems. It is expected that in the post-pandemic period these interventions will continue to be carried out through which full compliance with the actions and activities of the Ministry of Health will be achieved, in order to improve the social coexistence and mental health component
Acceso abierto
Comportamiento del uso de servicios en salud mental en el municipio de Montería período 2011 a 2020
(2022-07-27) Rojas Vargas, Cristina; Durán Rojas, Elvira
The growing prevalence of mental disorders has led to serious implications for public health, impacting the figures for disability, morbidity and premature mortality; In addition to this is added the health crisis unleashed by the Covid-19 pandemic in 2020, where nearly 24,000 mental health remote guidance interactions were carried out that accounted for the use of services and in which it was found between The main problems addressed were anxiety, symptoms of depression and exacerbation of symptoms of previous mental disorders. Given this, the objective of this study was to establish the behavior of the use of mental health services through information registered in the Integrated Information System of Social Protection (SISPRO) in the municipality of Montería during the period 2011 to 2020. The type of study is retrospective descriptive with a quantitative approach, according to recorded information on the number of events of people who used mental health services. For the collection of the data, record sheets were designed in the Excel office tool where a descriptive statistical analysis was made with the information collected. It was possible to establish regarding the diagnosis that care for mental and behavioral disorders presented the highest average use of services among all diagnoses, in terms of sex, women reached a significant average of 55% higher use than men and by age the use was given in early ages and adults. In addition, it was shown that the use of services decreased with respect to these variables in 2020 as a result of the Covid-19 pandemic, where the priority was to attend to those infected by the virus. However, given the negative effects of the pandemic on mental health, it is likely that use will increase in the coming years when the provision of services stabilizes throughout the population. These results are expected to be input for the actors in charge to take pertinent actions in order to improve care, promote mental health and prevent mental disorders in the municipality.
Acceso abierto
Costos de la no seguridad del paciente en la IPS Otorrinolaringólogos Asociados de Córdoba (OTOC) S.A.S. en el año 2022
(2023-07-11) Pinto Meléndez, José David; Durán Rojas, Elvira
La seguridad del paciente surge por el aumento de daño a los pacientes en la atención en salud para reducir errores y circunstancias accidentales; sin embargo, ocurren incidentes y eventos adversos en las instituciones de salud que las afecta. La Institución Prestadora de Servicios de Salud (IPS) Otorrinolaringólogos Asociados de Córdoba (OTOC) S.A.S. no es ajena a que se presenten incidentes y eventos adversos y dado que no contaba con un estimativo de costos de la no seguridad del paciente reportados en el año 2022 para complementar el informe respectivo y asegurar en sus procesos la calidad y eficiencia en la seguridad del paciente, la presente práctica empresarial tuvo como objetivo determinar el costo de la no seguridad del paciente en la IPS OTOC S.A.S. El tipo de estudio es descriptivo retrospectivo de enfoque cuantitativo y cualitativo. La población objeto de estudio fueron los pacientes reportados con eventos adversos. Se diseñó un formato como instrumento para recoger la información de la plataforma de la IPS OTOC S.A.S. de los incidentes y eventos adversos reportados en el año 2022; se recolectó la información y se analizó. Se utilizó equipo de cómputo y papelería. Se contó con el apoyo de las profesionales de Contaduría y de Calidad para aclaraciones con respecto a la información que manejan en sus respectivas unidades. Los costos fueron estimados de manera cuantitativa y cualitativa. Como resultados se encontraron cuatro eventos o incidentes reportados en la IPS durante el año 2022 por la no verificación de la identificación del paciente y las caídas ocurridas, aducidos a la baja cultura del reporte y al tipo de servicio que presta la institución. Se estimó un total de costos de no seguridad del paciente que se pudieron cuantificar por la suma de $318.000 como costos directos y costos indirectos no cuantificables que afectan económicamente a la IPS y la calidad del servicio. Los costos de la no seguridad del paciente son oportunidades de mejora que mediante la inversión permite el cumplimiento de los estándares de calidad para garantizar la seguridad del paciente y por ende generar una buena imagen de la institución. Se recomienda implementar acciones de mejora para el empoderamiento del reporte de los incidentes y eventos adversos y con ello una mejor estimación de los costos de la no seguridad del paciente de la IPS.
Acceso abierto
Cultura de la seguridad del paciente en una institución prestadora de servicios de alta complejidad, Montería, Córdoba
(2020-10-23) Henao Gutiérrez, Karla Lucía; Durán Rojas, Elvira
Assuming a culture of patient safety in the Institutions that Provide Health Services [IPS] influences the well-being and health of patients, in their financial situation and the quality of the service offered. Therefore, the objective of this study was to evaluate the dimensions of the patient's safety culture from the perception of the officials of the Institution Provider of the Health Services, Montería, Córdoba. This type of study was a cross-sectional descriptive research; this research studied a population that was composed by 274 officials with a probabilistic sampling where the majority were from the care area with a sample of 229 officials. The type of method that was used, it was the inductive method and as a technique for data collection, the AHRQ Patient Safety Culture Hospital Survey, which contains four dimensions: sociodemographic, safety culture in the area of user care, safety culture in the institution, the result of the perception of the culture of patient safety and reported / communicated events grouped in 17 variables and 52 statements with a Likert scale of 5 points. The information was organized according to the positive and negative responses, coded and tabulated in the Excel software, analyzed using descriptive statistics with relative frequencies. The variables with the highest positive assessment was the way in which the institution develops and improve patient safety and the analysis of errors to make positive changes, both with 93%, which correspond to dimension 2, this being a strength; However, on the variable areas of the institution are not coordinated with each other, it obtained a score of 75%, so it is considered as a weakness, due to only 5% said yes. Considering these results, the IPS in agreement with the protocols or established by the Ministry of Health and Social Protection [Minsalud] may take actions to promote and enhance the culture of patient safety.
Acceso abierto
Desarrollo de una herramienta ofimática para el seguimiento de cuentas médicas de la IPS Otorrinolaringólogos Asociados de Córdoba, OTOC S.A.S.
(2023-07-06) Causil Lopez, Loana; Durán Rojas, Elvira
The process of invoicing and filing of accounts is responsible for maintaining the financial information of health organizations for their economic sustainability. The Institution Providing Health Services (IPS) Otorrinolaringólogos Asociados de Córdoba (OTOC) S.A.S. of the city of Montería, presented some inconsistencies in the reception of supporting documents and in the filing of accounts, therefore, it is necessary to have an instrument that allows the timely follow-up of medical accounts. The objective of the business practice is to develop an office automation tool for the follow-up of medical accounts of the IPS OTOC S.A.S. of Montería, Córdoba. The methodology is descriptive with a quantitative approach; the observation technique was used. Likewise, the current regulations and the files of medical accounts were taken into account to develop the office automation tool for follow-up, which was pilot tested with two medical accounts of the patients treated at the IPS. Computer equipment with Microsoft Excel, tape recorder and stationery were used. The design of the office automation tool for the follow-up of the medical accounts was achieved with the support of the Unit's personnel to validate it, considering the elements that the electronic invoice of the IPS has. These elements include the IPS's NIT, the provider's code, address, telephone, and e-mail. After the IPS information is the invoice date, invoice due date and payment method; it also contains the EPS and patient information, which starts with the entity, the NIT, the EPS address, telephone, patient name, identification, date of birth of the user, date of admission, date of discharge, the contract that was agreed with the IPS, the fee for services rendered, type of affiliation, patient age, regimen and admission. Finally, the service code, manual, description of the service, quantity, unit value, total subtotal value, discount, VAT, co-payment, co-payment, co-moderation fee, copayment and total to be paid. During the pilot test carried out with the two electronic invoices of the IPS, it has been decided to add 6 elements to the office automation tool for tracking medical bills. These elements are the following: date of the finding, inconsistency found, unit responsible for the inconsistencies, date of the corrective action, corrective action, and unit responsible for the corrective action. The purpose of this addition is to facilitate the follow-up of medical accounts that present inconsistencies during the billing process. The office automation tool will allow timely action for the proper handling of accounts in the billing and filing process.
Acceso abierto
Determinación de la capacidad de gestión de los corregidores del Covecom en el municipio de Cereté, Córdoba
(2022-07-27) Machado Pomares, Ana Gabriela; Durán Rojas, Elvira
Community participation in health issues is considered a key element to increase the development and improvement of health conditions in the territory; therefore, it is urged to strengthen its management in order to improve its effectiveness and maximize its benefits. Therefore, the objective of this study was to determine the management capacity of the Corregidores of the Community Epidemiological Surveillance Committee (COVECOM) in the municipality of Cereté, Córdoba, which is established as a health participation mechanism. This was a descriptive, cross-sectional study with a mixed approach, whose population consisted of nine Corregidores members of the municipal COVECOMs and an official of the Health Secretariat. The survey technique was used for the Corregidores, where 10 dimensions were evaluated using a Likert scale from one to five notes, and the interview technique was used for the official of the Health Secretariat. The information collected was analyzed by means of descriptive statistics and narrative analysis respectively. It could be determined that more than 50% of the Corregidores comply with the participation in health, likewise, 85% between the score four and five have greater incidence in their management in the factors linked to some aspects of information flow, deliberative quality, decision making, institutional commitment, empowerment, management capacity, leadership, teamwork and motivation. In turn, the Secretariat of Health assumes its responsibility towards COVECOM and its commitment not only to its members but also to the community and its willingness to work on its development. It is recommended to progressively reaffirm the empowerment of COVECOM in its management capacity with the support of the Secretariat of Health to improve the health outcomes of the communities based on the effectiveness of its participation.
Acceso abierto
Determinación de la satisfacción del usuario de los servicios recibidos de la IPS Otorrinolaringólogos Asociados de Córdoba S.A.S
(2022-12-22) Cogollo Pantoja, Kelly Johana; Durán Rojas, Elvira
User satisfaction is a very important aspect in the provision of health services, it reveals the quality of care that is being provided, which must be riskfree, which is a fundamental requirement for the user. The Associated Otolaryngologist Health Servic since es Provider Institution of Córdoba SAS (OTOC) periodically performs evaluations of the satisfaction that its users have with respect to the services they offer; they had not carried it out, the objective of this business practice was to determine use r satisfaction with the services received at IPS OTOC S.A.S. A cross sectional descriptive study with a quantitative approach was carriedout; The study subjects were 50 users who attend consultations at the IPS OTOC S.A.S in the city of Montería; to whom a survey was applied whose instrument was a questionnaire designed by OTOC. As a result, it was found that the users rated their satisfaction for the friendly treatment, guidance regarding their medications, care, next appointment, and during the consultat ion, their doubts were resolved, mostly between good and very good. It was found as an opportunity for improvement according to these answers that 20% indicated that they had had problems making their appointment. It is concluded that OTOC S.A.S. strives f or excellence in the attention to its users to offer them a quality service for health well-being
Acceso abierto
Diseño de procedimiento de gestión documental y archivos de la unidad de atención al usuario de la IPS Otorrinolaringólogos Asociados de Córdoba S.A.S
(2023-01-18) Pérez Pérez, Saidy Patricia; Durán Rojas, Elvira; Trujillo Díaz, Aura María
Document management allows the good management of the information of any organization. The Provider Institution of Associated Ear Nose and Throat Health Services of Córdoba S.A.S. (OTOC) does not have the document management and file management procedure of the User Service unit; therefore, the purpose of this business practice was to design said procedure. As a technique, the interview was used, which was carried out with the person in charge of the User Service Unit to know the information generated and that received from other units, as well as the person in charge of billing to know the documentation they receive from is; added to this, the referring documentation that OTOC S.A.S. for these units and the current regulations of the admission and billing process. According to what was obtained, it was possible to develop the new document management procedure for the User Service Unit of OTOC S.A.
Acceso abierto
Diseño de un manual ilustrativo de atención al usuario con enfoque preferencial y diferencial para la IPS Otorrinolaringólogos Asociados de Córdoba (Otoc) S.A.S.
(2023-09-12) Alvarado Moreno, Laura Nicolle; Durán Rojas, Elvira
La salud en Colombia es un derecho fundamental sin distinción alguna para lo cual la atención al cliente es fundamental para su adherencia y bienestar. La Institución Prestadora de Servicios de Salud Otorrinolaringólogos Asociados de Córdoba (OTOC S.A.S) actualmente cuente con el procedimiento de atención al usuario preferencial pero falta de un documento que describa e ilustre mejor éste para apoyar el atendimiento de enfoque preferencial y diferencial y a su vez generar empoderamiento al personal para la calidad del servicio. El objetivo de la presente práctica empresarial fue diseñar un manual ilustrativo de atención al usuario con enfoque preferencial y diferencial para la IPS OTOC S.A.S de Montería. La metodología es de tipo intervención y descriptiva, cuyas técnicas son la observación y la entrevista que fue aplicada a una funcionaria una profesional en salud de la IPS, cuyas respuestas se les hizo análisis narrativo. Se requirió de equipo de cómputo, internet y papelería. Se hizo búsqueda de protocolos y manuales en la web de atención preferencial y diferencial para analizar su contenido e ilustraciones. Las imágenes utilizadas fueron de acceso libre y otras se diseñaron en programas abiertos. Según las respuestas de la entrevista, existe receptividad por parte de la profesional en salud del manual es como herramienta para la atención de sus pacientes. De acuerdo con el análisis realizado a los manuales de atención al usuario estudiados, estos poseen similar estructura: introducción, alcance y definiciones, la mayoría carece de ilustraciones; por tanto, para el diseño del manual se tuvo en cuenta adaptar del protocolo del Ministerio de Justicia y del Derecho el cual se consideró más completo en ilustraciones y explicaciones. Este manual ilustrativo de atención con enfoque preferencial y diferencial permitirá facilitar el proceso de atención al usuario con equidad y trato humanizado para garantizar un mejor experiencia y satisfacción del servicio
Acceso abierto
Estudio del usuario potencial para ofrecer los servicios de rehabilitación del consumo de sustancias psicoactivas (SPA) en Montería, Córdoba
(2020-11-19) Díaz Díaz, Daniela; Durán Rojas, Elvira
The consumption of psychoactive substances (SPA) generates negative effects on society such as insecurity, crimes, increased addiction, among others, which leads to alterations in their health and the well-being of the community. This study intends to know the needs of the unsatisfied demands of the services for the rehabilitation of SPA consumers and how this offer is supplied by one of the Service Provider Institutions (IPS). Therefore, the objective of this study was to determine the perception of SPA consumers about the rehabilitation services required in the city of Montería, Córdoba. The study is descriptive with a quantitative approach; where the qualitative technique of semi-structured interview with the administrative head of a IPS and a structured survey of SPA consumers and former consumers was used; Information organized, tabulated and analyzed using descriptive statistics, which was represented in figures and that of the interview was organized through narrative analysis. Among the results, it was found in SPA consumers that the male sex predominated (71%), they are young people between 14 and 29 years old (92%) and single marital status (75%), they have accessed secondary education (91%), technical and university, 37% work and 29% study; they live in socioeconomic stratum 1 (69%). The SPA that consume the most is alcohol (41%), followed by marijuana or cannabis (38%) and cigarettes (10%) among other substances. It was also possible to establish that 82% have not received rehabilitation services in an IPS and of those who received the service, 69% are aware that they require such treatment and among the most valued aspects when accessing the service is their good care (43%) and the quality of the service (31%). On the other hand, of the people who have not received rehabilitation services in an IPS, 70% stated that they did not know how to access it and 70% were not aware of the existence of IPS that offer such services; On the contrary, SPA consumers who have had a treatment, 55% indicated having accessed in a particular way, the rest did so through the EAPB and 55% maintain that they return to the same IPS that attended them in case of needing such service. On the other hand, in the interview obtained, the head of 15 administration stated that in most of the institutions that provide services to drug addicts they do so in a hospital manner and that in montería there is only one care center for drug addicts, which is Visalud IPS. Based on these factors, it could be said that in the city of Montería there is part of the population belonging to consumers of psychoactive substances with insufficient rehabilitation centers, thus creating opportunities to formulate action for future entrepreneurs.
Acceso abierto
Evaluación de anuncios promovidos por la OMS, OPS, MINISALUD y Gobernación de Córdoba para la prevención y mitigación de la pandemia COVID-19
(2020-12-23) González Bedoya, Juan David; Durán Rojas, Elvira
Faced with the current COVID-19 pandemic, governments implemented biosecurity protocols and prevention actions to mitigate its spread, the number of infected and deaths. One of these measures is the dissemination through advertisements promoted by the control bodies and the health sector to promote a culture towards its prevention; However, the characteristics that these ads have as part of the marketing strategy to generate better behavior in Colombians is unknown at the national level. The purpose of the study was to evaluate the advertisements promoted for the prevention and mitigation of the COVID-19 pandemic by the World Health Organization (WHO), Pan American Health Organization (PAHO), Ministry of Health and Social Protection (Minsalud) and Government of Córdoba for the health well-being of Colombians. The type of study is exploratory, descriptive and documentary with a qualitative approach to the ads published on virtual platforms such as Facebook, Instagram, official web pages and Google images; of which a total of 100 advertisements issued by agencies and entities were taken. The messages and pictographic characteristics presented by these advertisements were analyzed. As a result, it was found that the studied advertisements have similar characteristics to promote self-care against COVID-19, use drawings, photographs and illustrations together with their messages to capture the viewer's attention more and influence, in a certain way, the behavior change in the community ; in addition to using its logo and blue tones that are part of the organizations and entities studied as corporate identity. It is recommended to continue publishing ads on your web pages and social networks where there is a greater influx of viewers for the promotion of prevention and control.
Acceso abierto
Evaluación del proceso de facturación y radicación de cuentas médicas en Otorrinolaringólogos Asociados de Córdoba S.A.S
(2023) Guerra Ricardo, María José; Durán Rojas, Elvira
The billing process guarantor for the economic sustainability of Health Service Provider Institutions (IPS) is responsible for the management of the accounts generated by the users served, the management of portfolio and the control of the collections and payments made for service provision concepts. Given that the IPS Otorhinolaryngologos Asociados de Córdoba (OTOC) S.A.S. lacked a study on the operation of the billing and account filing process, the objective of this business practice was to evaluate said operation in order to guarantee its effectiveness. A descriptive study was carried out, considering the activities that are developed in the billing process and filing of accounts in the Billing Unit and the documentation that rests in the file, for which a sample of 10 patients attended was taken to verify compliance with the billing process and filing of medical accounts. It was found that some of the selected accounts have small errors either due to lack of support such as the identity document; likewise, in the activities carried out by the officials it was found that they try a little more than established to make the corrections of the erroneous accounts. Therefore, an improvement plan is considered necessary so that the institution is not affected in this way, in order to optimize each process and develop them in a more efficient way.
Restringido
Impacto del cambio de enseñanza presencial a virtual en la salud mental de estudiantes de Administración en Salud de la Universidad de Córdoba durante la pandemia COVID-19
(2022) Archila Ruidiaz, Luisa Fernanda; Madarriaga Burgos, Daniela; Durán Rojas, Elvira
The SARS-CoV-2 virus, known as Covid-19, caused people to make changes in the way they carried out their activities for their precaution and to mitigate their contagion according to the biosecurity protocols established in the pandemic. One of these changes was the teaching process in educational institutions, where e-learning was adopted. Despite the resilience to this, the perception of the students of the Health Administration Program (PAS) to the change from synchronous face-to-face to virtual meetings and how it impacted their mental health and academic performance was unknown. Therefore, the purpose of this study was to determine the impact of the change from face-to-face to virtual teaching on the mental health of the students of the Health Administration program at the University of Córdoba during the Covid19 pandemic. The type of study was descriptive transversal with a quantitative approach, the population consisted of 341 students from V to X semester. The technique used was the structured survey, whose questionnaire was composed of 32 closed questions. For the analysis of the information, descriptive statistics with absolute and relative frequencies and crossed tables in Microsoft Excel software were used. As results, it was found that 79% of the students are between 19 and 25 years old, belong to stratum 1 (86%) and almost half of them study and work (48%). The most used platform for the teaching-learning process was Google Meet (30%), followed by Whatsapp, which was also used for communication with classmates (97%) and teachers (87%). More than half managed to adapt to the virtual classes and 75% perceived that they did not present alterations to their mental health during the virtual teaching-learning process; however, they expressed feeling stress in situations such as not understanding the topics in classes, lack of social interaction with classmates and low academic performance. It is believed that it has a good handling in the use of TIC, promotes better experience in the virtual classes as a teaching methodology, whereby it is recommended that this means be encouraged 15 as a strategy for improving the constraints in the management of digital tools, without knowing the possible levels of stress that can cause them in the students if not moderately used, In addition, for future studies, it is suggested to involve teachers to understand this situation from their perspective.
Acceso abierto
Implementación de acciones en el proceso de atención al cliente asistencial de la IPS Otorrinolaringólogos Asociados de Córdoba (Otoc) S.A.S
(2023-07-27) Fernández Petro, Camila Andrea; Durán Rojas, Elvira
El sistema de salud de Colombia está enfocado en proporcionar a los usuarios servicios de calidad que vayan sujetos a los resultados esperados. En consecuencia, el sistema de salud debe basarse en un proceso integral que satisfaga las necesidades del paciente. En la IPS Otorrinolaringólogos Asociados de Córdoba (OTOC) S.A.S se encontraron oportunidades de mejora en el proceso de atención del cliente, para lo cual la IPS diseñó acciones para su mejora, las cuales requerían implementarse. Entonces, el objetivo de esta práctica empresarial fue implementar acciones para el proceso de atención del cliente asistencial de la IPS OTOC S.A.S. Se realizó un estudio descriptivo y de intervención; se utilizó la técnica de la encuesta, cuyo instrumento ya tiene aprobado la IPS para aplicar a los clientes asistenciales y evaluar su satisfacción. Para la intervención se realizaron actividades a los clientes internos y externos sobre deberes y derechos, finalizada estás se aplicó un cuestionario diseñado con el equipo profesional de apoyo para evaluar el grado de aprehensión de lo impartido compuesto de tres preguntas cerradas. Los resultados se analizaron mediante la estadística descriptiva. Se encontró en cuanto se refiere a la satisfacción que el 93% de los usuarios manifestó estar satisfechos con su experiencia global respecto a los servicios de salud recibidos de la IPS OTOC S.A.S y con respecto al grado de aprehensión se obtuvo que 80% de los usuarios comprendió efectivamente las charlas impartidas. En cuanto a la política de participación social, se realizaron una serie de actividades con los clientes externos como: promoción temas de bienestar y salud comunitaria mediante material educativo acerca de diferentes temas en salud y uso de los canales de comunicación disponibles en la IPS OTOC. Se concluye que todas las actividades impartidas han sido de gran aceptación por parte de los usuarios y se espera que las acciones implementadas contribuyan a mejorar la atención a los clientes asistenciales.
Acceso abierto
Implementación de estrategias para el fomento del trato humanizado del personal asistencial a los pacientes en la Unidad de Intervencionismo y Cardiovascular de la Clínica Zayma S.A.S, Montería
(Universidad de Córdoba, 2024-07-29) Díaz de la Vega, Idaly Vanesa; Durán Rojas, Elvira; Nieves, Julio; Medina Payares, Martha Rosa
El trato humanizado en la atención en salud es fundamental para el bienestar del paciente, siendo la empatía, la comprensión y el respeto elementos esenciales en esta relación. La Clínica Zayma S.A.S. en aras de garantizar la calidad del servicio donde prime la humanización, requiere de estrategias que promuevan fomentar el trato humanizado en la atención del servicio. Por tanto, la presente práctica empresarial tuvo como propósito implementar estrategias que fomenten el trato humanizado del personal asistencial hacia los pacientes atendidos en la Unidad de Intervencionismo y Cardiovascular UNICA de la Clínica Zayma S.A.S de la ciudad de Montería, Córdoba. Esta práctica es de intervención a siete personas asistenciales de la Unidad, se diseñaron estrategias que, mediante el material para la realización de las capacitaciones, mensajes y actividades lúdicas, se programaron e implementaron las actividades junto con el personal de apoyo, se evaluó el grado de aprehensión obtenido mediante una breve encuesta, la cual se tabuló y analizó mediante estadística descriptiva. La implementación de estrategias para fomentar el trato humanizado en la UNICA se hizo mediante capacitaciones en Mindfulness y habilidades blandas, se sensibilizó al personal sobre la importancia de la empatía y el respeto hacia los pacientes con mensajes alusivos y actividades lúdicas. Los resultados demostraron un grado de aprehensión del conocimiento y de sensibilización a la atención humanizada. Estas iniciativas contribuirán a fomentar una cultura organizacional y la calidad de la atención médica, promoviendo un ambiente más colaborativo y empático.
Acceso abierto
Verificación de las condiciones de habilitación de la IPS Otorrinilaringólogos de Córdoba S.A.S. acorde a la resolución 3100 de 2019
(2022-12-22) Altamiranda Arteaga, Ana Mercedes; Durán Rojas, Elvira
La calidad es un recurso que permite mejorar los bienes y servicios en toda organización y con ello, satisfacer las necesidades de los usuarios. La habilitación de servicios en las instituciones de salud permite la evaluación de estos a través del cumplimiento de estándares que hacen parte del Sistema Obligatorio de la Garantía de la Calidad. La IPS Otorrinolaringólogos Asociados de Córdoba (OTOC S.A.S), ubicada en la ciudad de Montería lugar cuenta con la habilitación de sus servicios; sin embargo, no ha realizado su autoevaluación periódica acorde a la normatividad vigente. Por tanto, el objetivo de esta práctica empresarial fue realizar la verificación de las condiciones de habilitación de OTOC S.A.S según lo establecido en la Resolución 3100 de 2019 del MSPS. Como metodología, se tuvo en cuenta la revisión documental de este proceso y la observación en la IPS, todo esto bajo el enfoque de mejoramiento continuo. Luego de haber realizado dicha verificación se obtuvo como resultado, que algunos criterios de los estándares de talento humano y de procesos prioritarios no se estaban cumpliendo; por tanto, se diseñó un plan de mejora con el fin de garantizar que OTOC S.A.S. siga habilitada en sus servicios para el bienestar de salud de todos los cordobeses.