Resumen en inglés

The humanization in Health is of vital importance since it generates strategies that favor the dignified treatment of people in the field of health and its objective is to provide well-being and improvement of the quality of life of each person. That is why humanization is essential and must become a priority in all health-care institutions, all members working in the organization should seek to ensure and improve their lifestyle and that of those around them (users, workers, etc.). The conditions mentioned above make it necessary to carry out this work of degree entitled diagnosis of the internal humanized treatment and determinants associated with the workers at the Central Clinic O.H.L Ltda; of the city of Monteria, its objectives are: to improve the perception of the humanization policy through different tools, and in turn to enable the workers of the institution to be trained on the importance of the humanized treatment and the importance of it for better delivery of the health service to patients. In view of the above, a quantitative descriptive study carried out a survey of administrative and care personnel in the different areas of the O.H.L. Central Clinic Ltda; where weaknesses were evident with regard to the issue of humanization in