Examinando por Materia "Atención en salud"
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Publicación Acceso abierto Actualización de procedimiento del área de admisiones en la Clínica Especialistas y Asociados Traumas y Fracturas S.A. 2022(2023-03-02) Vides Guerra, Gloribeth; Espitia Cabrales, Enalbis EstherThe Admissions area is responsible for receiving users at the time they requires attention; They are in charge of identifying the users and the entity to which they belong or responsible for the payment of the services provided. There are three procedures for this. which are: urgent admissions, scheduled surgery admissions and private care admissions. Justification. In the Trauma and Fractures Clinic, the need to have an updated guide is evident, which allows streamlining the processes and procedures and thus better manage the formats to comply with the guidelines established by the institution to determine the needs of the users. Failure to update this guide delays and prevents this process from being carried out in an efficient and timely manner. General. Procedures in the admissions area of the trauma and fracture clinic are updated. The methods that apply qualitative research with an inductive approach allow us to analyze the information from the admissions area provided by the head of admissions in order to be updated knowing the situations, customs and actions of the respective activities that are carried out and executed. in process development guide provided by the medical coordination department to carry out these updates.Publicación Acceso abierto Actualización de procedimientos del área de admisiones en la Clínica de Traumas y Fracturas en la ciudad de Montería, 2020.(2020-06-30) Ortega Guerra, SebastiánEl área de Admisiones es la encargada de recibir a los usuarios en el momento que requieren atención, se encargan de la identificación de los usuarios y a la entidad que estos estén sujetos para respectivo cobro de los servicios prestados. Para esto cuenta con tres procedimientos que son: Urgencias, Autorizaciones y Referencia y Contrarreferencia. Justificación. En la Clínica de Traumas y Fracturas se hace evidente la necesidad de contar con una guía actualizada que le permita a los empleados agilizar procesos y sus procedimientos y así manejar de manera más optima los formatos para cumplir con los lineamientos establecidos por la institución para poder determinar las necesidades del usuario. La falta de esta guía hace lento e impide que dicho proceso sea realizado de manera eficaz y oportuna. Objetivo. Actualizar los procedimientos en el área de admisiones de la Clínica de Traumas y Fracturas Métodos aplicando una investigación cualitativa con un enfoque inductivo nos permite analizar la información del área de admisiones suministrada por el jefe de admisiones con el fin efectuar la actualización conociendo las situaciones, costumbres y acciones de las respectivas actividades que se realizan e implementado una guía de elaboración de procesos suministrada por el departamento de coordinación medica para efectuar dichas actualizaciones, Resultados. Documento con los procedimientos actualizados para contribuir con el mejoramiento continuo de los procesos administrativos.Publicación Acceso abierto Actualización del procedimiento de admisiones de pacientes de urgencias en la E.S.E. Hospital San José de San Bernardo del Viento en Córdoba(2022-03-17) Campo De La Rosa, Argenis; Herazo Hoyos, CésarThe admission service is the door of entry and exit of patients, since it is responsible for receiving and causing the first impression to the user and relatives; it is responsible for recording their identification data, assigning the care unit (bed) install it and initiate care services to promote, protect or restore your health. therefore, the present study aims to design an improvement plan focused on updating the admission procedure in the emergency area E.S.E Hospital San José de San Bernardo del Viento in Córdoba, to enable you to achieve higher levels of efficiency in your operations. Moreover, the methodology implemented is based on a descriptive study with a qualitative approach. Therefore, the results are that most of the users surveyed consider that the assessment by the physician in the emergency department is late, in addition most of the users consider that the emergency service usually remains congested. Likewise, it is concluded that, for ESE San José Hospital, the failure to update the admission procedure reflects poor management and patient care, For this reason, the new update in the admission procedure allows the Hospital to be efficient in the care of the patient, as it decreases admission times and contributes to the immediate care of the patient admitted by an emergency departmentPublicación Acceso abierto Aportes del sistema de información y atención al usuario (S.I.A.U) a la gestión gerencial en Colombia durante 2017 y 2022(2023-04-28) Benedetti Ortiz, Alexa; Herrera Gutiérrez, ConcepciónIntroduction: The User Information and Attention System (S.I.A.U), arises as a necessity for the continuous improvement of the services or products provided by a private or public entity, being the main guarantors, the users or clients. Objective: Determine and analyze the contributions of the S.I.A.U to managerial management in Colombia, between the years 2017 and 2022. Methodology: The study was of a descriptive type of compilation, with a sample of 47 documents including books, databases, certified web pages, Scientific articles. The method was considered in heuristics and hermeneutics, allowing to obtain a search and analysis of the information to reach final conclusions. Results: The application and harmonization of this type of systems includes a set of aspects that involve technological, legal, social and environmental resources. In this context, the SIAU makes it possible to retrieve pertinent information that helps in decision-making, such as health management administration and its fields. However, it is not yet clear exactly how this system contributes to managerial management. Therefore, the present study aims to determine and analyze the contributions of the User Information and Service System (S.I.A.U) to managerial management, which help in the improvement of institutions. Conclusions: the indicators produced by the User Information and Attention System are great allies for managerial decision-making, especially for improving the conditions for the provision of health services, since there is, first-hand, the perception of users to the Institution Provider of Health ServicesPublicación Acceso abierto Atención en salud con enfoque diferencial a la población con discapacidad en una institución prestadora de salud en Montería 2021(2022-07-26) Barreneche Haddad, Rodrigo José; Rubio Angarita, Laura Daniela; González Hernández, Doris Marina; Espitia Cabrales, Enalbis EstherThe purpose of this work is to determine the implementation of the health care model with a differential approach to the population with disabilities in an IPS of Monteria in 2021. To reveal a municipal panorama of the application of these models by the Health Provider Institutions. , as established by current regulations, for the health care of special populations. First, the population with disabilities treated at the IPS was characterized sociodemographic ally. For this characterization, a survey was applied that includes a set of questions about general aspects of the environment, social support, attitudes of others, use and need for personal assistance and use and need for assistive devices. On the other hand, the standards established in the regulations in force in Colombia (accessibility, treatment, satisfaction, infrastructure) that regulate the implementation of a health model with a differential approach and its respective compliance were analyzed. The analysis of results showed dissatisfaction of users for feeling that their care was not adjusted to the characteristics and needs of their condition. In addition, it revealed that the IPS does not implement a model with a differential approach for the provision of services. Finally, improvement strategies were proposed, based on the SWOT analysis that was carried out based on the research in the IPS, for which an improvement plan was established focused on correcting each of the identified weaknesses and that will serve as the basis for Health Provider Institutions in the municipality of Monteria. Keywords: 8 • Differential Approach: it is a set of actions that are aimed at population groups that deserve it; and contribute to reducing social exclusion gPublicación Acceso abierto Barreras percibidas por las personas con discapacidad visual en la prestación de los servicios de salud, Montería 2020(2021-01-22) Pacheco de la Espriella, Yarledys; Sánchez Peralta, Doris Madolina; Orozco Valeta, MarthaIntroduction: Opportunities for visually impaired people are scarce and often do not have full enjoyment and enjoyment of their rights so it is necessary to identify the barriers, from their lived experiences. Objective: to characterize the barriers perceived by visually impaired people against the provision of health services in the city of Montería -Córdoba. Methodology: descriptive study with qualitative approach which makes it possible to approach social reality from non-quantitative data; as an information-gathering technique the semi-structured interview was used, until the level of information saturation was reached. The information obtained in the interviews was transcribed, narrative readings were made, content analysis was submitted, similarities and differences were grouped together, and eventually the formation of categories and subcategories was given. Results: The barriers perceived by visually impaired persons that are constituted in communicative, attitudinal and physical are evident. Changes in infrastructure, implementation of communication strategies and ongoing training of service personnel are relevant to their elimination. Conclusions: the research made it possible to understand the significance of the barriers faced by visually impaired persons in the provision of health services, revealing the lack of equity in health and care for that population, and also shows an unfavourable and unexplored situation, as well as the fundamental role of health workers in overcoming barriers.Publicación Acceso abierto Caracterización y actualización de procesos y procedimientos en el área de facturación de la IPS Potorrinolaringólogos asociados de Córdoba, otoc s.a.s.(2022-03-11) Oyola Massi, Eliú Josué; Racine Vergara, Fabián JoséLa calidad en la prestación de servicios de salud en el país, ha sido extendida de manera significativa hacia el mejoramiento de cada uno de los procesos en salud, en función de responder a las necesidades de la población. Es por esto que la calidad es considerada como un eje importante y determinante en salud, tal y como lo expresa el Decreto 1011 de 2006, que puede desarrollarse de manera transversal en todos los proceso y áreas que implican la prestación de servicios de salud. Mejorar día a día los procesos de una institución prestadora de servicios de salud, nos permite identificar las fallas latentes dentro de cada proceso, para realizar los ajustes necesarios en función de optimizar cada proceso y desarrollarlos de una manera más eficiente. Por lo anterior, se hace necesario realizar este trabajo de grado enfocado en el levantamiento y actualización de procesos y procedimientos dentro de la IPS Otorrinolaringólogos Asociados de Córdoba S.A.S. desarrollado en el área de facturación. Para ello, a través de un estudio de tipo descriptivo se realizó la caracterización del proceso de facturación en la Institución, donde se evidenciaron fallas en el desarrollo del proceso de facturación en salud, por consiguiente, se estableció una serie de estrategias con el fin de llevarlas a cabo para el mejoramiento del proceso y su desarrollo de una manera más eficiente y productiva para la entidad.Publicación Acceso abierto Despliegue de la política de humanización en la E.S.E Hospital San Francisco de Ciénaga de Oro(2020-01-31) Ávila Guerra, Elizabeth; Burgos Durango, José IgnacioEl presente trabajo de práctica empresarial como opción de grado para optar el título de Administrador en Salud, titulado Despliegue de la política de humanización en la E.S.E Hospital San Francisco, tiene como objetivos: divulgar la política de humanización a través de diferentes herramientas, capacitar a funcionarios de la E.S.E sobre la Política de humanización y evaluar a funcionarios de la ESE sobre la política de humanización. Por lo anterior, a través de un estudio con enfoque cualitativa se realiza despliegue en las unidades funcionales administrativa y asistencial de la entidad de la política de humanización dando a conocer la Resolución N° 273 del 19 de abril de 2018 por la cual se dicta y adopta la política de humanización en la ESE Hospital San Francisco.Publicación Acceso abierto Diagnóstico del trato humanizado interno y determinantes asociados a los trabajadores en la Clínica Central O.H.L Ltda. de la ciudad de Montería(2022-03-07) Aviléz Petro, Iván Arturo; Rojas González, EduinThe humanization in Health is of vital importance since it generates strategies that favor the dignified treatment of people in the field of health and its objective is to provide well-being and improvement of the quality of life of each person. That is why humanization is essential and must become a priority in all health-care institutions, all members working in the organization should seek to ensure and improve their lifestyle and that of those around them (users, workers, etc.). The conditions mentioned above make it necessary to carry out this work of degree entitled diagnosis of the internal humanized treatment and determinants associated with the workers at the Central Clinic O.H.L Ltda; of the city of Monteria, its objectives are: to improve the perception of the humanization policy through different tools, and in turn to enable the workers of the institution to be trained on the importance of the humanized treatment and the importance of it for better delivery of the health service to patients. In view of the above, a quantitative descriptive study carried out a survey of administrative and care personnel in the different areas of the O.H.L. Central Clinic Ltda; where weaknesses were evident with regard to the issue of humanization inPublicación Acceso abierto Elaboración de un programa de educación para la promoción de la cultura de seguridad del paciente(2022-08-02) Hernández Palomo, Laura Camila; Janna Lavalle, NadyaPatient safety is a set of actions that have been implemented in entities from their interest in reducing these adverse events that constantly occur, since it has been shown that many of the incidents found could be avoided. In June 2008, the Patient Safety Policy was issued, which entails the four components of the Mandatory Health Quality Assurance System (SOGCS): Habilitation, PAMEC (Audit Program for the Improvement of Health Care), Accreditation, Information System for Quality (Ministry of Health and Social Protection, 2008). The main objective of this proposal is to carry out an educational program for healthcare personnel to promote a culture of patient safety in the E.S.E CAMU SANTA TERESITA according to the techniques for its application. This is a crosssectional investigation carried out in an organizational area where it is sought to investigate the subject of education for the promotion of a culture of patient safety and to analyze the patient safety program in the area of quality focused on standards 5,6 and 7 of resolution 5095 of 2018, determine if they are met and which ones should be worked on, to carry out activities in order to improve.Publicación Restringido Evaluación del cumplimiento de las buenas prácticas para la seguridad del paciente en la ESE CAMU Santa Teresita – Lorica, 2020(2020-11-24) Burgos Hernández, Carolina; Hernández Argel, Elizeth; Nieves Julio, Yesenia PatriciaIn Colombia, patient safety is one of the five characteristics that the Ministry of Health and Social Protection (MINPRO) incorporates in the Mandatory System for the Quality Assurance of Health Care (SOGCS), which seeks to reduce and eliminating the risk of suffering unnecessary harm caused by health care and / or system failures and mitigating their consequences (Ministry of Health and Social Protection [MINPRO], 2006). However, today receiving health care involves potential risks, even though millions of people are cared for safely every day. Therefore, when an IPS implements safe practices, it promotes causal analysis that allows identifying the reasons for which the adverse event, incident and / or death occurred, so that the system can be continuously improved; define measurement methods that determine and inform strategies or actions that improve the patient care system and reduce the risk of recurrence. Likewise, the damages or deaths in the patient are born as a result of medical errors, which also imply failures in the health systems. These adverse events generate the creation of standards that help minimize errors and their consequences in health systems and therefore in patients. Consequently, the different IPS must comply with good practices for patient safety, which allows minimizing failures in the security levels in the provision of the service and innovative strategies are carried out that protect the patient from avoidable risks derived from health care. For this reason, and in order to continuously verify good practices for patient safety and minimize the occurrence of adverse events, the present research work was drawn up, which has as its main objective to evaluate compliance with good practices for patient safety at the ESE Camú Santa Teresita de Lorica - Córdoba. In addition, recommendations will be made so that the ESE remains focused on continuous improvement, through the implementation of different strategies that help reduce the occurrence of adverse events and ensure the health of people, thus minimizing the risk of suffering adverse events, or mitigating its consequences. This research work comprises a cross-sectional descriptive study, with a quantitative approach to compliance with good practices for patient safety in the ESE Camu Santa Teresita - Lorica, 2020. Its scope ranges from carrying out a diagnostic process that allows knowing the situation current topic of safe care and evaluate it through a checklist of "Good practices for patient safety in health care", of the Ministry of Health and Social Protection, as applicable to the complexity of the ESE Camu Santa Teresita; until results are obtained that guide the prioritization of specific health care processes according to the opportunity for improvement that they show. The results obtained show that the tasks carried out by health personnel are not focused on providing safe care to patients, the issue of the perception of the safety culture is evidenced with little encouraging results in each of the components of the safety of the patient, since the ESE complies in 87% with the guide of good practices for patient safety. In addition, the practice with the lowest compliance is to prevent pressure ulcers since it only complies in 63.6%, indicating that its quality level is poor. Therefore, senior management must focus sufficiently on the implementation and development of patient safety, providing equipment and supplies to the staff and the ESE in general, implement protocols and evidence their progress; further train healthcare personnel, and that if there is no greater control of it, it can cause a risk in health care.Publicación Acceso abierto Implementación de acciones en el proceso de atención al cliente asistencial de la IPS Otorrinolaringólogos Asociados de Córdoba (Otoc) S.A.S(2023-07-27) FERNÁNDEZ PETRO, CAMILA ANDREA; Durán Rojas, ElviraEl sistema de salud de Colombia está enfocado en proporcionar a los usuarios servicios de calidad que vayan sujetos a los resultados esperados. En consecuencia, el sistema de salud debe basarse en un proceso integral que satisfaga las necesidades del paciente. En la IPS Otorrinolaringólogos Asociados de Córdoba (OTOC) S.A.S se encontraron oportunidades de mejora en el proceso de atención del cliente, para lo cual la IPS diseñó acciones para su mejora, las cuales requerían implementarse. Entonces, el objetivo de esta práctica empresarial fue implementar acciones para el proceso de atención del cliente asistencial de la IPS OTOC S.A.S. Se realizó un estudio descriptivo y de intervención; se utilizó la técnica de la encuesta, cuyo instrumento ya tiene aprobado la IPS para aplicar a los clientes asistenciales y evaluar su satisfacción. Para la intervención se realizaron actividades a los clientes internos y externos sobre deberes y derechos, finalizada estás se aplicó un cuestionario diseñado con el equipo profesional de apoyo para evaluar el grado de aprehensión de lo impartido compuesto de tres preguntas cerradas. Los resultados se analizaron mediante la estadística descriptiva. Se encontró en cuanto se refiere a la satisfacción que el 93% de los usuarios manifestó estar satisfechos con su experiencia global respecto a los servicios de salud recibidos de la IPS OTOC S.A.S y con respecto al grado de aprehensión se obtuvo que 80% de los usuarios comprendió efectivamente las charlas impartidas. En cuanto a la política de participación social, se realizaron una serie de actividades con los clientes externos como: promoción temas de bienestar y salud comunitaria mediante material educativo acerca de diferentes temas en salud y uso de los canales de comunicación disponibles en la IPS OTOC. Se concluye que todas las actividades impartidas han sido de gran aceptación por parte de los usuarios y se espera que las acciones implementadas contribuyan a mejorar la atención a los clientes asistenciales.Publicación Acceso abierto Percepción de los usuarios frente a los servicios de consulta externa de la Clínica Central O.H.L. Ltda.(2022-03-09) Ogaza Herrera, Eder Andrés; Burgos Rodríguez, Ledis EdithEl presente trabajo trata del diseño de un plan de mejora que permita evaluar la percepción de los usuarios frente al servicio de consulta externa de la Clínica Central O.H.L Ltda. A nivel metodológico se recurrió al estudio descriptivo, con metodología no probalistica con una población del 10 % de los usuarios de las distintas EAPB que acuden al servicio. Entre tanto, se utilizó como herramienta de medición una encuesta de satisfacción, y una matriz DOFA que permitió realizar un diagnóstico del servicio de consulta externa. Ahora bien, los resultados arrojaron un nivel de satisfacción en cuanto a la dimensión acceso a la atención se encuentra cumpliendo en un porcentaje del 97,5%. Por otro lado, en la dimensión trato al usuario cumple en un 95,0% y finalmente la dimensión autorizaciones del servicio cumple en un 92,5% en el tema de información brindada a los usuarios de forma positiva, en una escala Licker de 1 a 5, lo que deja entrever que los usuarios tienen una muy buena percepción frente a la atención que reciben y la experiencia general obtenida durante la prestación del servicio.Publicación Acceso abierto Procedimientos para la implementación de las rutas de atención integral en salud en la E.S.E Camu Santa Teresita, Lorica – Córdoba(2023-01-17) Ballesta Ballesteros, Yusnairis Andrea; Nieves Julio, Yesenia PatriciaResolution 3280 of 2018, which adopts the technical and operational guidelines of the comprehensive care route for the promotion and maintenance of health, as well as the guidelines for its implementation, marks a new beginning for the comprehensive care of users in the different life courses and specific health protection activities. The health care routes are a very important tool, which organizes the necessary management to carry out the care, its main reason is to improve the living conditions of the users and promote compliance with the actions and interventions that guarantee the fundamental right to health the objective of this work is the design of procedures for comprehensive health care routes in the E.S.E Camu Santa Teresita in Lorica, Córdoba. The methodology is developed under a conceptual framework and qualitative methods such as document analysis, survey and talks can be used, this research covers the primary level of care of the E.S.E Camu Santa Teresita, an analysis of the Comprehensive Routes is carried out, identifying aspects related to the Comprehensive Policy and the reality of the health system including collaborators and users. Some limitations were found despite the evidence of sufficient information on the regulations, structures of care models and comprehensive routes, it begins with a quick review of the literature related to the topic to be investigated to define keywords, taking into account regulations, quality of information obtained with bibliographic support.Publicación Acceso abierto Procedimientos para realizar seguimiento a las rutas de atención en salud implementadas en el municipio de San Bernardo del Viento(2023-07-17) Bravo Ortega, Katerine Susana; Nieves Julio, Yesenia PatriciaResolution 3280 of 2018, which adopts the technical and operational guidelines of the comprehensive care route for the promotion and maintenance of health, as well as the guidelines for its implementation, marks a new beginning for the comprehensive care of users in the different life courses and specific health protection activities. The health care routes are a fundamental tool, which organizes the necessary management to carry out the care, its main reason is to improve the living conditions of the users and promote compliance with the actions and interventions that guarantee the fundamental right to health. The objective of this work is to design the procedures to monitor the health care routes in the municipal Health Secretariat in San Bernardo del Viento. In the methodology of this proposal, a descriptive study will be carried out because the procedures will be designed to monitor the health care routes implemented in the municipality, therefore, during the development of business practices carried out in the Secretariat. of Municipal Health in the area of Public Health I hope to acquire a great knowledge about the processes executed in this unit, based on the detected need, reviewing compliance with the necessary standards to guarantee the quality of health services.Publicación Acceso abierto La seguridad del paciente como estándar de calidad de la atención del paciente, relacionado con la ocurrencia de eventos adversos asociados a la atención en salud, en unidades de cuidado crítico en países latinoamericanos, 2017 - 2020(2021-07-08) Cuello Márquez, Stivenson; Humánez Humánez, Luisa Marcela; Oquendo Martínez, Carlos Darío; Amador Ahumada, Concepción ElenaInsufficient patient safety in care is a current publichealth problem because it is present in all social groups on the planet, from less developed to more developed countries. It is precisely in this context that administrative and logistical work become particularly important, so they should be part of strategies to address, understand and control the different links in the chain of adversely effectsgenerating situations. Therefore, the understanding of patient safety policies aimed at the actors of the health process in Latin American institutions becomes a challenge of fundamental need. Therefore, this work aimed to analyze research products related to patient safety policy as a quality standard in health care, in intensive care units in Latin America,2017- 2020. This was done through an investigative descriptive monograph, which analyzed 76 official documents, articles, Spanish or Portuguese language reports on patient safety in Latin America. Finding themselves, a considerable number of legal, operational and regulatory documents show that patient safety programs in the region have a number of essential actions that strengthen Good Patient Safety Practices, such as: ensuring patient identification in all care processes, Developing and Managing communication between caregivers and caregivers, Improving safety in the use of medicines, among others. Incorporating methodologies of specific measurable elements in each of these practices.