Resumen en inglés

The Organizational Climate is fed by the contributions and research of organizational behavior. Therefore, this is an issue of great importance today for all organizations, which seek a continuous improvement of the environment of their organization, and thus achieve an increase in productivity, without losing sight of the human resource. The organizational climate of a company is supremely important since through it its performance, environment and productivity can be measured. The organizational climate does not depend on a single person as in this case, but on the set of people who make up the Account Management and Audit (GCA) area of the ZAYMA clinic in the city of Montería; it should be borne in mind that the attitude and good work not only depends on the money that each worker earns as many come to think, a good salary in an uncomfortable work environment will minimize the desire to work, which makes it become a negative condition for the overall performance of the company and this brings with it low productivity issues. The project aimed to identify the organizational climate of the GCA area, for this it required an analysis of the processes of the organization in relation to the management of the organizational climate in the area; with this, it was hoped to achieve results that contribute to improving the efficiency, effectiveness and effectiveness of the company, and that allows to respond to the objectives set out in this project. The information generated will be the product of integration criteria between administrative aspects, human talent, leadership among others; which will respond to the improvement of the organizational climate, according to the data provided by the DOFA analysis. The methodology that was used is the most assertive in this type of projects since through exploratory research, it was possible to identify different aspects at the organizational level that over time must be corrected and open spaces for discussion among the different officials in order to reach informative and educational consensus that allow the good development and maintenance of a work environment, maintaining productivity at optimal levels. The results obtained are thanks to a thorough analysis of the graphs, detailing the situation of the organizational climate through the DOFA matrix, evidencing different problems some with greater relevance than others; it was noted that a little more accompaniment is needed in favor of improvement, maintenance of human resources and management of the company, an optimal environment must 11 be patented in which the internal and external information channels of the company are not affected for any reason and at any time. The lack of incentives and the lack of spaces that stimulate good work and the fulfillment of goals set were evidenced, this must be corrected since over time it can affect the productivity of officials and bring negative figures in the production of the company, it is also important to highlight that the intrinsic and extrinsic factors of the company would improve. Another problem strongly established in the organizational environment of the company was the lack of assertive communication between the officials since repeatedly the information that is handled in that environment is not about labor issues and the officials lose the thread of the ideal training that must be handled, another situation that we must add to this problem is the appropriate tone of voice of the officials, since sometimes it is a bit high and disturbs the good environment, this problem must be solved as soon as possible through the use of pedagogy and the opening of recreation spaces between working hours in order to give a break from work information to officials and that in their other work they are not touching other issues concerning the company