Resumen en inglés

Through this report, the scope that was obtained during the period of business practices carried out in the SECRETARY OF HEALTH OF THE MUNICIPALITY OF CERETE in the development of this report will be disclosed, issues related to user satisfaction will be discussed, which has been framed as one of the most relevant effects in the provision of good quality services, greatly influencing its behavior, in such a way that it is considered the key to the success of any organization, resulting in the identification, evaluation, control and improvement of those processes that have shortcomings and do not allow user satisfaction. Our central objective was to determine the level of user satisfaction in the SISBÉN area of the municipal health secretary of Cerete, and for this a methodology based on a descriptive, quantitative and cross-sectional study of the SISBÉN area was used, for which I carried out a virtual survey of the first ten people to arrive in the Sisbén area, in person, where the purpose of this was explained to the user. In addition to satisfactorily fulfilling the proposed objectives of the business practice, the development of this is the final step to achieve the title as a professional. It is the period in which all the knowledge learned during the years of study is put to the test and the strengths and weaknesses of the student are evidenced. Finally, some short conclusions and contributions, bibliography of the information sources and the respective annexes are presented.