(2023-07-07) Quinchia Lobo, Sebastián; Salazar González, Daniela; Salas Álvarez, Daniel José; Baena Navarro, Rubén Enrique
In this study, the Petitions, Complaints, Claims and Reports of the health sector in the
contributory and subsidized regimes of the year 2021 in the municipality of Montería were
analyzed, with the objective of identifying barriers and opportunities for improvement in the
provision of the public health service. The K-means algorithm was used for the exploratory
analysis of Petitions, Complaints, Claims, and Complaints, which made it possible to identify
barriers in access to health services, especially for pathologies that require prolonged
treatment or specialized medicine. Likewise, an alternative method was developed for the
analysis of barriers and opportunities for improvement in the health sector.
