D.E.E. Trabajos de Investigación y/o Extensión
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Examinando D.E.E. Trabajos de Investigación y/o Extensión por Autor "Herrera Gutiérrez, Concepción Elena"
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Publicación Acceso abierto Atención al usuario en consulta externa en la empresa social del estado Vida Sinú de Montería - Córdoba, de octubre a diciembre de 2020(2021-07-12) Casadiego González, Caterine Cristina; Luna Ruiz, Javier Antonio; Herrera Gutiérrez, Concepción ElenaThis document shows the information corresponding to the project whose purpose is to detect possible failures that arise in the care of users during the process of assigning general medical appointments in the external consultation service. In this way, make the changes that must be made to the appointment assignment process, so that they are translated into a better perceived service. Said plan, in addition to serving as a basis for detecting improvements, must allow the control and monitoring of the different actions to be carried out, as well as the incorporation of corrective actions in the event of possible unforeseen contingencies.