Examinando por Materia "Differential approach"

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    Comunidad LGTBI como víctima del conflicto armado en Colombia: un análisis desde la política pública LGTBI
    (2022-03-23) Álvarez Negrete, Andrés Felipe; Barrero Paternina, Draisha Karina; Orozco Poveda, Daniela María
    The Colombian armed conflict and it’s associated with the LGBT community human rights violations goes together, that’s why in the middle of the armed conflict y post-conflict, as victims they have right to be due these violations, those right are: truth, justice, integral reparations, and no repetition assurance. Here goes in the scene the public policies and their scheduled actions, to be able to guarantee to the access and the enjoyment of rights, that in the case of LGBT community victims of the armed conflict, for they have a differential focus, requires a policy that requires a policy tailored to their needs. In the subject of actions with LGBT community victims of the armed conflict, are described in the action plan of public policy to guarantee the effective exercise of the rights of people who are part of the LGBTI sectors and of people with sexual orientations and diverse gender identities, in the section called “Peace and Reconciliation”. Then here it is required to do a description of those actions and realize if they are able to guarantee the right they have as victims of the armed conflict K
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    Diseño de un manual de atención al usuario con enfoque diferencial en la Clinica Integral de Fracturas Lomas Verdes S.A.S de Lorica Córdoba
    (2023-07-18) Llorente Flórez, Vianis; Rojas González, Eduin Enrique
    Currently in society it is well known that for years many of the fundamental rights of people have been violated, which are enshrined in the constitution; and without a doubt the right to health is one of those, it could also be mentioned that there are certain population groups to which these rights are violated more than others, due to different aspects that make them more vulnerable before society, for what to recognize and make visible the existence of populations that, due to their particular characteristics due to their age, gender, sexual orientation, ethnic group and disability situation, should be given special treatment to ensure the well-being and rights of these citizens (Law 100 of 1993), in this case that of health, which in some situations has been historically violated, because not all population groups enjoy true equality in the full exercise of rights constitutional and that is intended to be minimized with the creation of a user service manual with a differential approach, that is, where the needs, circumstances, social, cultural and economic conditions of the users are taken into account; in order to provide effective and equitable medical care among the different types of population. Undoubtedly, this intervention would generate positive results for both the institution and its users, said manual will be made taking into account guidelines given by the Ministry of Health and Social Protection and the Integral Clinic of Fractures Lomas Verdes S.A.S and likewise the diagnosis obtained based on to standards 1, 3 and 80 of Resolution 5095 of 2018, said manual is expected to be fully executed in the long term within the institution. With the creation of this user care manual based on the differential approach, it is intended that it become a mechanism, which can help identify and address inequalities in access, use and results of health services in the different population groups, all this in order to guarantee the quality, opportunity and accessibility of the services provided in this IPS and likewise create an environment of satisfaction in users and their families, thus leading to continuous improvement within the different processes and services that are carried out within the institution.
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    PublicaciónAcceso abierto
    Diseño de un manual ilustrativo de atención al usuario con enfoque preferencial y diferencial para la IPS Otorrinolaringólogos Asociados de Córdoba (Otoc) S.A.S.
    (2023-09-12) Alvarado Moreno, Laura Nicolle; Durán Rojas, Elvira
    La salud en Colombia es un derecho fundamental sin distinción alguna para lo cual la atención al cliente es fundamental para su adherencia y bienestar. La Institución Prestadora de Servicios de Salud Otorrinolaringólogos Asociados de Córdoba (OTOC S.A.S) actualmente cuente con el procedimiento de atención al usuario preferencial pero falta de un documento que describa e ilustre mejor éste para apoyar el atendimiento de enfoque preferencial y diferencial y a su vez generar empoderamiento al personal para la calidad del servicio. El objetivo de la presente práctica empresarial fue diseñar un manual ilustrativo de atención al usuario con enfoque preferencial y diferencial para la IPS OTOC S.A.S de Montería. La metodología es de tipo intervención y descriptiva, cuyas técnicas son la observación y la entrevista que fue aplicada a una funcionaria una profesional en salud de la IPS, cuyas respuestas se les hizo análisis narrativo. Se requirió de equipo de cómputo, internet y papelería. Se hizo búsqueda de protocolos y manuales en la web de atención preferencial y diferencial para analizar su contenido e ilustraciones. Las imágenes utilizadas fueron de acceso libre y otras se diseñaron en programas abiertos. Según las respuestas de la entrevista, existe receptividad por parte de la profesional en salud del manual es como herramienta para la atención de sus pacientes. De acuerdo con el análisis realizado a los manuales de atención al usuario estudiados, estos poseen similar estructura: introducción, alcance y definiciones, la mayoría carece de ilustraciones; por tanto, para el diseño del manual se tuvo en cuenta adaptar del protocolo del Ministerio de Justicia y del Derecho el cual se consideró más completo en ilustraciones y explicaciones. Este manual ilustrativo de atención con enfoque preferencial y diferencial permitirá facilitar el proceso de atención al usuario con equidad y trato humanizado para garantizar un mejor experiencia y satisfacción del servicio
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    Protocolo de comunicación entre personal atendido y cuidadores en la E.S.E. Hospital San José del municipio de San Bernardo del Viento en Córdoba
    (2022-03-17) Cogollo Pérez, Diana Carolina; Herazo Hoyos, Cesar Augusto
    During the business practice at the ESE Hospital San José de San Bernardo del Viento, it was possible to show that there was often a bad organizational climate that therefore affects the efficiency in carrying out activities and the fulfillment of individual objectives. , group and organizational, for which a diagnosis was made and it was possible to identify that this problem originated due to the lack of communication between the institution's staff and those who receive the services, for which this situation led to the objective of develop a protocol for the adequate process of communication between the people who interact during the care of the patients of the ESE Hospital San José. The methodology was based on conducting a descriptive study with a qualitative approach, the study population was made up of people who are part of the service provision at the ESE Hospital San José de San Bernardo del Viento in Córdoba, made up of Doctors, Nurses, Users and administrative staff. The type of sampling was non-probabilistic by snowball, from which two participants from the SIAU management area were obtained, the inductive method was taken into account. The results indicate that communication must be clear in such a way that there are no doubts about the procedure to be carried out and it will not lead to confusion at the surgical moment and the patient's ideas about his pathology, since information is the barrier that will allow that there are no confusions regarding the procedures to be carried out. As a conclusion, it is stated that to achieve mastery of linguistic skills, certain levels of expressive-comprehensive knowledge are required, that is, it is as important to communicate as to be understood; This is where the importance of the process of 15 continuous training and training in the different care services lies. Involving the patient and her caregivers in the care processes with sufficient information and understanding can be one of the most effective barriers.