Influencia del liderazgo en la mejora de los procesos de calidad dentro de las organizaciones: análisis para el sector servicio en empresas estatales
Ossa Acosta, Ximena de la | 2021-03-26
Through this bibliographic review, the influence that leadership has on the continuous improvement of processes in service companies, which are part of the state sector, was studied over the last ten years. In which, the incidence of leadership is associated with hierarchical factors somewhat remote from the significant role that a leader plays within quality management systems, through a qualitative analysis of the benefits that the adoption of leadership brings with it. Development of organization management processes. Establishing that motivation is a determining factor so that the human talent of a company is aligned with the achievement of organizational objectives and policies and that assertive communication and teamwork are determining values within the principles that every leader must root in his work methodology. According to the bibliographic study, in Colombia public sector companies are linked to factors that reflect a lack of concern for the implementation of plans, programs and methodologies that guarantee a work environment that leads to the satisfaction and growth of human resources, which it will be reflected in the satisfaction of the other interested parties.