Rojas González, Eduin EnriqueTalegua Hernández, Emis Marleys2023-02-062023-02-062023-01-29https://repositorio.unicordoba.edu.co/handle/ucordoba/7026Introduction: The User Information and Attention System (SIAU), framed in the Obligatory System of Quality Assurance (SOGC), exposed through Decree 1011 of 2006 and Decree 1757 of 1994 issued by the Ministry of Health and Social Protection, aims to contribute and favor the decision-making processes of the Special Administrative Health Unit (UAES) of Montería Córdoba, as well as to guarantee users an effective participation in the monitoring and social control of the management developed by the institution. Objective: to propose the use of external circular 008 of 2018 for the measurement of customer protection, which allows carrying out a reliable analysis of the information provided by them, so that critical aspects of the service offered can be identified quickly and clearly. Methodology: Descriptive study, where the diagnostic tool SWOT guided to the external circular 008 of 2018 of the National Superintendence of Health (Supersalud, 2018) is applied. Results: With the evaluation of the selected items of the external circular 008 of 2018 of the Supersalud against the services that the siau area has in the entity with the idea of knowing the services that are active in the unit that if it complies or not before the circular; with the intention of knowing the services provided and in compliance processes of the entity. Conclusion: Having carried out all the studies of the area and the circular, it can be said that the strategies for the design of the evaluation of the SIAU were effective, since it was intended to know the services that were implemented, those that were not and those that were in the process of compliance with the circular in order to create solid bases on the services, these provide in the future a direct communication channel between the user and the siau area of the UAES.INTRODUCCIÓN ...................................................................................................151. RESEÑA HISTÓRICA DE LA INSTITUCIÓN.................................................172. OBJETIVOS ...................................................................................................182.1. OBJETIVO GENERAL................................................................................182.2. OBJETIVOS ESPECÍFICOS.......................................................................183. ASPECTOS CORPORATIVOS ......................................................................193.1. MISIÓN .......................................................................................................193.2. VISIÓN ........................................................................................................193.3. PRINCIPIOS MISIONALES ........................................................................193.4. VALORES CORPOTATIVOS .....................................................................213.5. POLÍTICA DE CALIDAD ............................................................................213.6. ESTRUCTURA ADMINISTRATIVA Y ORGANIZACIONAL.......................224. MAPA DE PROCESOS..................................................................................245. DESCRIPCIÓN DEL ÁREA Y UNIDAD FUNCIONAL ...................................266. NECESIDAD DETECTADA............................................................................287. MARCO REFERENCIAL................................................................................307.1 MARCO TEÓRICO ..........................................................................................307.2. MARCO CONCEPTUAL...............................................................................327.3 MARCO LEGAL ..............................................................................................357. METODOLOGÍA.............................................................................................398.1 PROCEDIMIENTOS ........................................................................................398.1 PROCEDIMIENTOS ........................................................................................398.2 INTERVENCIÓN REALIZADA ........................................................................398.3 RECURSOS UTILIZADOS ..............................................................................408.4 MANEJO DE LA INFORMACION ...................................................................408. RESULTADOS OBTENIDOS.........................................................................419.1 Determinar los ítems de la circular para realizar la evaluación ante la protección del usuario en la organización. .......................................................419.2 Realizar una tabla para evaluar los servicios del siau ante la circular. ....419.3 Conocer que procesos si se cumplen y cuales no en el área de siau. .....429.4 Diseñar una figura que muestre el porcentaje de cumplimiento de la entidad ante la circular........................................................................................4810. CONCLUSIONES ............................................................................................5011. RECOMENDACIONES....................................................................................5112. REFERENCIAS BIBLIOGRAFICAS................................................................5213. ANEXOS..........................................................................................................56application/pdfspaCopyright Universidad de Córdoba, 2022Trabajo de grado - Pregradoinfo:eu-repo/semantics/openAccessAtribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)Factores protectoresSaludPacientesMejora continuaCalidadProtective factorsHealthPatientsContinuous improvementQuality