Racine Vergara, FabiánLópez Peñata, Jeiny Paola2022-03-222022-03-222022-03-21https://repositorio.unicordoba.edu.co/handle/ucordoba/5012Within the IPS OTORRINOLARYNGOLOGOS DE CÓRDOBA (OTOC S.A.S), where the following study was developed, a protocol for the development of the Nasofibrolaryngoscopy procedure is detailed. This protocol presents a lack of activities that would be beneficial when applied, as well as shortcomings in terms of procedures and document updating. This type of inconsistencies could be harmful to the IPS in the short and long term; due to this a restructuring of this is determined, which allows improving the procedure, through an improvement plan. Which left as main result the update of the protocol for the execution of the Nasofibrolaryngoscopy study, based on the NTC-ISO-90001 and the PHVA cycle, allowing to recognize the importance of documentation, within a company, which implies review and verification of compliance with the documented process or procedure, in search of carrying out improvement actions for the IPS, The main basis for updating this protocol was to optimize the information through three methods, which were the documentary review of this process, the direct observation of its conducting and interviewing one of its managers, all based on the continuous improvement approach within the institution.RESUMEN………………………………………………………………………………12ABSTRACT…………………………………………………………...........................13INTRODUCCIÓN……………………………………………………………………….141. OBJETIVOS…………………………………………………………………............161.1. OBJETIVO GENERAL……………………………………………………………161.2. OBJETIVOS ESPECÍFICOS…………………………………………………….162. RESEÑA HISTÓRICA DE LA INSTITUCIÓN……………………………………..173. PRESENTACIÓN INSTITUCIONAL……………………………………………….184. ASPECTOS CORPORATIVOS…………………………………………………….194.1. MISIÓN……………………………………………………………………………….194.2. VISIÓN………………………………………………………………………………..194.3. VALORES………………………………………………………...............................194.4. POLÍTICA DE CALIDAD………………………………………………………………...194.5. LOGO................................................................................................................204.6. ORGANIGRAMA........................................................................................214.7. MAPA DE PROCESOS..........................................................................224.8. PORTAFOLIO DE SERVICIOS....................................................................235. MARCO REFERENCIAL.....................................................................265.1. MARCO LEGAL.............................................................................................265.2. MARCO CONCEPTUAL......................................................................295.3. MARCO TEÓRICO.............................................................................326. METODOLOGÍA...........................................................................................356.1. TIPO DE ESTUDIO....................................................................................356.2. ESCENARIO DE ESTUDIO....................................................................356.2. ESCENARIO DE ESTUDIO....................................................................356.3. MUESTRA POBLACIONAL.......................................................................356.4. MÉTODOS E INSTRUMENTOS DE RECOLECCIÓN DE DATOS .............356.5. PROCEDIMIENTO PARA LA RECOLECCIÓN DE LA INFORMACIÓN........... 366.6. ANÁLISIS DE DATOS.............................................................................377. RESULTADOS Y DISCUSIÓN.....................................................................397.1. IDENTIFICAR LAS ACTIVIDADES QUE SE ENCUENTRAN DESCRITAS EN EL PROTOCOLO PERO QUE NO SE ESTÉN CUMPLIENDO DEBIDAMENTE AL MOMENTO DE REALIZAR EL ESTUDIO...............................................397.2. DISEÑAR PROPUESTA DE LOS DOCUMENTOS FALTANTES PARA CUMPLIR CON EL PROTOCOLO DEL EXAMEN DE NASOFIBROLARINGOSCOPIA.......................................................................407.3. REALIZAR UN DIAGNÓSTICO SITUACIONAL DE LOS HALLAZGOS ENCONTRADOS, AL MOMENTO DE APLICAR LOS MECANISMOS DE INVESTIGACIÓN......................................................................437.4. DISEÑAR UN PLAN DE MEJORA QUE PERMITA LA SOLUCIÓN DE LAS DIFERENTES FALLAS DIAGNOSTICADAS EN ESTE PROCEDIMIENTO..........................................................................................44CONCLUSIONES................................................................................................53RECOMENDACIONES............................................................................................55REFERENCIAS BIBLIOGRAFICAS..........................................................................56ANEXOS...........................................................................................................................61application/pdfspaCopyright Universidad de Córdoba, 2022Trabajo de grado - Pregradoinfo:eu-repo/semantics/openAccessAtribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)Actualización documentalCiclo PHVAMejoramiento continuoProtocoloNTC-ISO-9001Document updatePHVA cycleContinuous improvementProtocolNTC-ISO-9001