Ararat Herrera, Jaime AndrésVellojín Rodríguez, Carla PatriciaYánez Mestra, Darly Viviana2021-07-162021-07-162021-07-15https://repositorio.unicordoba.edu.co/handle/ucordoba/4365This work explores the psychosocial risks produced by the COVID-19 pandemic in health sector personnel, in terms of feelings and attitudes produced in their work and in interaction with users, through the use of the wear and tear inventory questionnaire. Maslach (MBI-HSS). Under a quantitative methodology, a descriptive analysis is carried out between the variables of emotional exhaustion, depersonalization and decreased performance with the sociodemographic qualities of the workers analyzed, achieving evidence that it is women who present the most emotional fatigue with 23.2%. which, in turn, is reflected in a greater feeling of poor performance with 11.6%, despite this, there are no significant differences in terms of the depersonalized treatment of the health workers studied with respect to their patients and co-workers, which indicates an adequate management of their mental health not only for patient care, but also, for the adequate management of the emotional demands of family and friends in the different Health Provider Institutions (IPS) in the city of Montería. Due to the results obtained through the survey applied to workers in health care institutions (IPS), we can also say that 58.6% of those surveyed present a low level of fatigue emotional, that is, they get little tired, 19.5% a medium level and 21.8% a high level, that is, most workers have a low level at the time of presenting fatigue or lack of energy, however 21.8% can be considered to need a break due to the workload. When referring to depersonalization, 77.6% present a low level, depersonalization is a way of responding to feelings of powerlessness, helplessness and personal hopelessness; 11.5% present a medium level and 10.9% a high level, which leads us to deduce that these workers feel disillusioned with their work. Regarding the lack of personal fulfillment, 69.0% are at a high level, 20.1% at a medium level and 10.9% at a low level. In relation to the results obtained, some recommendations are left for each of the three aspects of the syndromeRESUMEN 11ABSTRACT 12INTRODUCCION 131. REVISION DE LITERATURA 151.2 MARCO REFERENCIAL 201.2.1 Factores de riesgo en el sector salud……………………....... 201.2.2 Los riesgos psicosociales………………………………………. 20Estrés…………………………………………………………….. 211.2.4 Burnout………………………………………………………...… 221.2.5 Cargas emocionales…………………………………………….. 241.3 Marco legal……………………………………………………..…... 252. MATERIALES Y METODOSMETODOLOGIA………………………………………………….…….. 29Información sociodemográfica………………………………………... 30Instrumento MBI………………………………………………………. 30RESULTADOS Y DISCUSIONESCaracterización de la muestra…………………………………………... 32Sexo……………………………………………………………..……….. 32Edad………………………………………………………………..……. 32Distribución según estado civil……………………………………..….. 33Distribución según el cargo……………………………………..……… 34Distribución según el último nivel cursado o en curso……….……… 35Categorización del síndrome de Burnout……………………….……… 36Caracterización del síndrome de Burnout según el género…….…… 38CONCLUSIONES 41RECOMENDACIONES 42BIBLIOGRAFIA 43ANEXOS 45application/pdfspaCopyright Universidad de Córdoba, 2021Trabajo de grado - Especializacióninfo:eu-repo/semantics/restrictedAccessAtribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)Riesgo psicosocialSíndromePsicometríaEstrésPsychosocial riskSyndromepsychometryStress