Guevara Salgado, Pedro RafaelBarrios Salgado, César DavidMoreno Reino, Mayury Yurany2020-11-272020-11-272020-11-24https://repositorio.unicordoba.edu.co/handle/ucordoba/3718This project was directed to the restaurants in the municipality of Sahagún Córdoba with the aim of improving customer service problems and minimizing time when taking orders; Through a virtual platform, which is composed of a mobile application, developed with Bootstrap technology, this application will be installed on clients' devices so that they can register and generate their orders when they arrive at the establishment or reserve them from home. The administration of orders by restaurants will have a web application, where they can manage everything related to the products they offer, tables, categories and in the same way be able to view the orders that have been registered to the database by part of customers with the mobile application. The web application is developed with HTML, CSS, JavaScript and JQuery technologies for the client side, the PHP programming language for the server side and as a MySQL database manager.ABSTRACT ..................................................................................................... 171. INTRODUCCIÓN (Planteamiento del problema, justificación, objetivos)..................................................................................................... 181.1. PLANTEAMIENTO DEL PROBLEMA..................................................................................................... 201.1.1. DEFINICIÓN DEL PROBLEMA. ..................................................................................................... 201.1.2. FORMULACIÓN ..................................................................................................... 231.2. JUSTIFICACIÓN ..................................................................................................... 241.3. OBJETIVOS ..................................................................................................... 271.3.1. OBJETIVO GENERAL ..................................................................................................... 271.3.2. OBJETIVOS ESPECÍFICOS ..................................................................................................... 272. REVISIÓN DE LITERATURA ..................................................................................................... 282.1. ANTECEDENTES ..................................................................................................... 282.2. MARCO TEÓRICO ..................................................................................................... 312.2.1. ATENCIÓN AL CLIENTE: UN ÉXITO ESTRATÉGICO ..................................................................................................... 312.2.2. RESTAURANTE ..................................................................................................... 312.2.3. TIPOS DE RESTAURANTES..................................................................................................... 322.2.3.1. RESTAURANTE FAMILIAR ..................................................................................................... 332.2.3.2. RESTAURANTE GOURMET..................................................................................................... 332.2.3.3. RESTAURANTE DE COMIDAS RÁPIDAS..................................................................................................... 332.2.3.4. RESTAURANTE CONVENIENTE ..................................................................................................... 342.2.4. PEDIDOS ..................................................................................................... 342.2.5. ADMINISTRACIÓN DE RESTAURANTES..................................................................................................... 362.2.6. IMPORTANCIA DE LAS ESTRATEGIAS DE MARKETING..................................................................................................... 372.2.7. APLICACIÓN MÓVIL PARA RESTAURANTES..................................................................................................... 372.2.8. HERRAMIENTAS PARA CREAR APLICACIÓN MÓVIL..................................................................................................... 392.2.8.1. BOOTSTRAP..................................................................................................... 382.2.9. SISTEMA WEB PARA GESTIÓN DE PEDIDOS POR PARTE DE LOS RESTAURANTES..................................................................................................... 402.2.10. HERRAMIENTAS PARA DISEÑAR NUESTRO SISTEMA WEB..................................................................................................... 412.2.10.1. HIPERTEXTO MARKUP LENGUAGE (HTML) ..................................................................................................... 412.2.10.2. HOJAS DE ESTILOS EN CASCADA CSS ..................................................................................................... 412.2.10.3. JAVASCRIPT.................................................................................................... 422.2.10.4. PHP..................................................................................................... 422.2.10.5. MYSQL ..................................................................................................... 432.3. MARCO CONCEPTUAL.................................................................................................... 452.3.1. ACCESO A INTERNET..................................................................................................... 452.3.2. SOFTWARE ..................................................................................................... 452.3.3. SISTEMAS OPERATIVOS ..................................................................................................... 452.3.4. BASE DE DATOS..................................................................................................... 462.3.5. TABLET..................................................................................................... 462.3.6. SMARTPHONE..................................................................................................... 462.3.7. JAVA..................................................................................................... 473. MATERIALES Y MÉTODOS..................................................................................................... 483.1. DISEÑO METODOLÓGICO.................................................................................................... 483.1.1. TIPO DE INVESTIGACIÓN..................................................................................................... 483.1.2. POBLACIÓN Y MUESTRA.................................................................................................... 483.2. ETAPAS O FASES DE DISEÑO..................................................................................................... 483.2.1. FASE I. ANÁLISIS DE PROCESOS ..................................................................................................... 483.2.2. FASE II. DESARROLLO DEL SISTEMA WEB..................................................................................................... 723.2.3. FASE III. DESARROLLO DEL SISTEMA WEB MOVIL ..................................................................................................... 824. RESULTADOS Y DISCUSIONES..................................................................................................... 865. CONCLUSIONES ..................................................................................................... 876. RECOMENDACIONES ..................................................................................................... 897. BIBLIOGRAFÍA...................................................................................................... 100ANEXOS..................................................................................................... 104application/pdfspaCopyright Universidad de Córdoba, 2020Trabajo de grado - Pregradoinfo:eu-repo/semantics/restrictedAccessAtribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)RestaurantesAtención al clienteAplicación de pedidosPlataforma de pedidosRestaurantsCustomer supportOrder applicationOrder platform