Montoya Vega, Martha ElenaTapia Rivera, Fabiana Andrea2023-01-172023-01-172023-01-17https://repositorio.unicordoba.edu.co/handle/ucordoba/6899The management of human talent is of great importance for the efficiency and proper functioning of the organization, because human talent is the main competitive advantage of a company. At E.S.E CAMU SANTA TERESITA, this area is in charge of comprehensively training officials to provide a quality service and good treatment of users. Which is established in the training and training plan of the E.S.E CAMU SANTA TERESITA. These trainings are provided for the purpose of continuous improvement of the personnel, however, there is no procedure for the evaluation of said trainings as established by standard 110 of resolution 5095 of 2018. Consequently, the objective of this business practice is oriented to the design of a procedure for the evaluation of the understanding of the training results. In order to know the scope of the training provided. The methodology used was based on a situational diagnosis of the human talent area and the preparation of an improvement plan. All this based on standards 110, 111 and 112 of resolution 5095 of 2018. The population benefiting from this product will be the same workers of the E.S.E CAMU Santa Teresita, since they will have a compression evaluation procedure for the results of the training provided. In addition to serving as a reference for future studies.INTRODUCCIÓN...............................................................................131. RESEÑA HISTÓRICA.......................................................................152. ASPECTOS CORPORATIVOS.........................................................162.1 MISIÓN........................................................................................162.2 VISIÓN.........................................................................................172.3 PRINCIPIOS CORPORATIVOS..................................................172.3.1 Respeto a la dignidad humana……………………….….…….172.3.2 Universalidad…………………………………………….…….….172.3.3 Integridad……………………………………………………….….172.3.4 Eficiencia………………………………………………..………....172.3.5 Eficacia………………………………………………………..…....172.3.6 Calidad………………………………………………………..….…172.3.7 Equidad…………………………………………………………..…172.4 PRODUCTOS O SERVICIOS......................................................182.4.1 Unidad De Servicios De Urgencias…………………………….182.4.2 Unidad de apoyo diagnóstico………………………….….……182.4.3 Laboratorio clínico………………………………………….….…192.4.4 Citología………………………………………………………..…..192.4.5 Farmacia…………………………………………………….…..….202.4.6 Unidades de Salud Pública……………………………………..202.4.7 Unidad de Servicios Ambulatorios………………………….…222.4.8 Programas ……………………………………………………..…..232.4.9 Puestos de salud …………………………………….…………..242.4.10 Servicios ofertados …………………………………………….243. DESCRIPCIÓN DEL ÁREA Y UNIDAD FUNCIONAL.......................254. MARCO REFERENCIAL...................................................................264.1 MARCO HISTÓRICO...................................................................264.2 MARCO TEÓRICO......................................................................264.2.1 Principales debilidades en la gestión de la capacitación………………………..………………………………..264.2.2 Etapas Del Proceso De Capacitación……………….……274.3 MARCO LEGAL..........................................................................284.3.1 Ley 1164……………………………………….…………………...284.3.2 Decreto 4665 de 2007…….…………………………..………….284.3.3 Decreto 860 de 2008……………………………………………...284.3.4 Decreto 1730 de 2008………………….…………………………284.3.5 Decreto 2006 de 2008…………………………………………….284.3.6 Decreto 4192 de 2010….…………………………………………284.3.7 Resolución 1395 de 2015………………….…………………….294.3.8 Resolución 5095 de 2018..……………………………………...294.4 MARCO CONCEPTUAL..............................................................295. OBJETIVOS......................................................................................305.1 OBJETIVO GENERAL................................................................305.2 OBJETIVOS ESPECÍFICOS.......................................................306. METODOLOGÍA................................................................................317. NECESIDAD DETECTADA……………………………………………348. RESULTADOS OBTENIDOS............................................................359. CONCLUSIONES..............................................................................3710.RECOMENDACIONES..........................................................................38REFERENCIAS BIBLIOGRÁFICAS ....................................................39ANEXO..................................................................................................40application/pdfspaCopyright Universidad de Córdoba, 2023Trabajo de grado - Pregradoinfo:eu-repo/semantics/openAccessAtribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)Plan de capacitacionesFormaciónCapacitaciónEvaluación y diagnósticoTraining planTrainingTrainingEvaluation and diagnosis