Herazo Hoyos, CésarViloria Oviedo, Salimeth Melith2023-02-092023-02-092023-02-08https://repositorio.unicordoba.edu.co/handle/ucordoba/7054Introduction: strategic planning helps to achieve greater development and higher quality in the performance of its professionals, which makes it important to implement strategic plans in Healthcare Provider Institutions (IPS) that allow continuous improvement of the quality of care, planning and organizing. through strategies aimed at reducing and, where possible, eliminating the presence of shortcomings in the different areas of an institution. Objective: The objective of this proposal is to design a strategic plan for the quality area focused on educational strategies for collaborators, patients and their families, which consists of planning and organizing educational talks on patient safety, where a list is stipulated with the names of the talks, dates and times in which the institution will carry out each of the planned talks, in order to improve the communication processes of the ESE CAMU of Momil in Córdoba. Methodology: this intervention proposal is carried out with the purpose of planning strategies that contribute to the improvement of communication processes between users, family members and collaborators of the E.S.E CAMU of Momil, having as a priority accessibility, opportunity, continuity, effectiveness and comprehensiveness of health services, likewise, it is pertinent to analyze the causes and consequences in which this problem has been generated, which must be addressed immediately to prevent complications that weaken communication processes and incidentally affect the well-being of users. The diagnosis was made through the checklist instrument (annex), which was applied in the quality area of the institution, allowing to identify and analyze the current situation of the institution with respect to the internal conditions that it has in terms of good communication practices from collaborators to users and vice versa. (Review what has to do with communication, strategic planning, user well-being) Results: Based on the review of the strategic planning and communication processes, after the diagnosis found, the shortcomings in the planning processes were identified. strategy and communication, thus managing to apply improvement strategies that guaranteed the satisfaction of the users and the staff that work in the institution, so that they are kept informed of where their consultation is, the time, who will attend them, where, the order of appointment and that they arrive at punctual hours. Then, with the collaboration of the assistance, administrative and user staff, it was possible to collect the necessary information for (planning and organization of communication strategies to improve the information processes for inside and outside) in the institution.1. INTRODUCCIÓN............................................................................................................. 152. OBJETIVOS...................................................................................................................... 172.1. OBJETIVO GENERAL ......................................................................................................................172.2. OBJETIVOS ESPECÍFICOS ...............................................................................................................173. RESEÑA HISTÓRICA DE LA INSTITUCIÓN............................................................... 184. ASPECTOS CORPORATIVOS ....................................................................................... 204.1. DESCRIPCION DE LA EMPRESA......................................................................................................204.2. . MISION.......................................................................................................................................204.3. VISION..........................................................................................................................................204.4. . SERVICIOS QUE OFRECEMOS ......................................................................................................214.5. ORGANIGRAMA E.S.E CAMU MOMIL............................................................................................22MAPA DE PROCESOS ..................................................................................................................................234.6. DESCRIPCIÓN DEL ÁREA Y UNIDAD FUNCIONAL ...........................................................................235. MARCO REFERENCIAL................................................................................................. 255.1. MARCO TEÓRICO..........................................................................................................................254.1.1. Planeación estratégica...........................................................................254.1.2. Procesos de la planeación estratégica. Para (González Millán & Rodríguez Díaz, 2019), es necesario tener en cuenta los siguientes pasos para realizar una buena y exitosa planeación estratégica para las organizaciones: ..........................................................................................................................................284.1.3. Características de la planeación estratégica. De acuerdo con (Paris Roche, 2005), se pueden mencionar las siguientes características para la planeación estratégica.....................................................284.1.4. Seguridad del paciente.............................................................................314.1.5. Importancia del comportamiento humano en la seguridad del paciente. comportamiento en el trabajo y afectan a la salud y la seguridad............................................324.1.6. La cultura de seguridad del paciente..................................................................335.2. MARCO CONCEPTUAL...................................................................................................................345.3. MARCO LEGAL ..............................................................................................................................376. METODOLOGÍA ............................................................................................................. 396.1. TIPO DE ESTUDIO..........................................................................................................................396.2. TIPO DE PRÁCTICA........................................................................................................................396.3. PROCEDIMIENTO..........................................................................................................................396.4. RECURSOS UTILIZADOS.................................................................................................................406.5. PERSONAL CON QUE SE INTERACTUÓ...........................................................................................406.6. ESCENARIO DE ESTUDIO...............................................................................................................406.7. POBLACIÓN ..................................................................................................................................407. RESULTADOS OBTENIDOS ......................................................................................... 428. CONCLUSIONES ............................................................................................................. 449. RECOMENDACIONES.................................................................................................... 45REFERENCIAS BIBLIOGRÁFICAS....................................................................................... 46application/pdfspaCopyright Universidad de Córdoba, 2022Trabajo de grado - Pregradoinfo:eu-repo/semantics/openAccessAtribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)Planeación estratégicaSeguridad del pacienteCultura de seguridadComportamiento humanoStrategic planningPatient safetySafety cultureHuman behavior