Petro Falón, Luz NeylaParra Fuentes María Victoria2022-08-062022-08-062022-08-02https://repositorio.unicordoba.edu.co/handle/ucordoba/6253User satisfaction is an indicator of the quality of care provided by health services; understanding satisfaction levels helps to improve weaknesses and reaffirm strengths to develop a health system that provides the quality care that patients demand (Febres, 2020). The objective of this work, product of the experience in the Business Practice Degree Option, was to determine the level of satisfaction of the users of the Community Attention Service (SAC), of the Secretary of Health of Cereté-Córdoba, excluding children under 12 years of age and people with cognitive limitations. A descriptive, qualitative, cross-sectional study was carried out, which allowed determining the level of perception of users taking into account different variables of the care provided, the technique used for this study was a survey through which a structured questionnaire was applied. of three questions in physical format with the prior consent of the user to be surveyed. Three variables were taken into account, such as the characterization of the population, the characterization of the care provided and the description of the level of satisfaction. The information obtained was recorded, processed and consolidated in the Excel office automation tool. The product was represented in contingency tables with absolute and relative frequencies and was represented in graphs of sectors and bars for their respective analysis. The satisfaction of the users of the Community Assistance Service of the Secretary of Health of Cereté Córdoba is considered good given the high percentage of satisfaction expressed by the respondentsIntroducción..................................................................................................... 12Objetivos…...............................................................................................................14Objetivo general ................................................................................................14Objetivo específico........................................................................................... 14Reseña histórica de la institución .........................................................................15Aspectos corporativos…........................................................................................ 17Descripción del área funcional .............................................................................. 20Necesidad detectada ............................................................................................. 23Metodología de la practica .....................................................................................25Marco referencial.................................................................................................... 28Antecedentes….................................................................................................28Teórico....................................................................................................... 28Conceptual........................................................................................................ 29Legal...................................................................................................................30Resultados… ...........................................................................................................33Caracterización de la población ...................................................................... 33Caracterización de la atención prestada ........................................................37Nivel de satisfacción de los usuarios….......................................................... 38Conclusión.......................................................................................................41Recomendaciones…...............................................................................................42Referencias bibliográficas….................................................................................. 43Anexos….................................................................................................................. 47application/pdfspaCopyright Universidad de Córdoba, 2022Trabajo de grado - Pregradoinfo:eu-repo/semantics/openAccessAtribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)SatisfacciónUsuarioAtenciónSatisfactionAttentionUser