Herazo Hoyos, CésarMeléndez Bravo, KarenMorelo Bravo, Aychel2020-12-022020-12-022020-11-29https://repositorio.unicordoba.edu.co/handle/ucordoba/3734This research refers to the factors that in one way or another affect the organizational climate of the ESE CAMU Santa Teresita de Lorica Córdoba during the second half of 2020. It is necessary to take into account that, if an entity, organization or company aims to function more efficiently and achieve optimal development, it is essential that its internal intellectual resource, be it human capital, human resource or human talent, maintains a conducive environment where the values and principles of the entity govern. Within the health systems, everything related to the employee is treated very thoroughly, taking into account the different dimensions and specializations, their way of acting or behaving in any situation, the entity's reason for being, its purpose, its culture, its values and its principles. With the launch of this research work, it is sought to determine how culture, behavior, values, education, leadership and external factors can influence or affect the organizational climate; identifying that the discrepancy when making decisions, can generate certain conflicts that can affect the good work environment, since it generates tension, disagreement and discomfort when carrying out the tasks on the part of some collaborators; The causes will be prioritized, which not only affect the institution's staff, but each and every one of the people who may receive the service provided. When detecting this problem, through a questionnaire carried out by Google drive to the members of the institution, it will seek to determine a solution to such an incident, in which the experiences that the collaborators have are not affected, and what better way to determine it that by means of the identification of the origins that promote a bad work climate in the ESE Camú Santa Teresita, in order to propose solution strategies that are aimed at improving the organizational efficiency represented in the satisfaction to the end user; in turn, the entity is expected to 11 implement the strategies proposed at the end of the investigation, which are focused on improving the employment situation.RESUMEN..................................................................................................8INTRODUCCIÓN.....................................................................................121 DESCRIPCION Y FORMULACIÓN DEL PROBLEMA..............................141.1 DESCRIPCION DEL PROBELMA.....................................................141.2 FORMULACION DEL PROBLEMA....................................................................162 OBJETIVOS............................................................................172.1 OBJETIVO GENERAL..........................................................172.2 OBJETIVO ESPECÍFICOS.......................................................................173 MARCO REFERENCIAL............................................................ 183.1 MARCO TEÓRICO........................................................................183.2 MARCO LEGAL.................................................................................................253.3 MARCO CONCEPTUAL........................................................................................273.3.1 Clima laboral................................................................................................273.3.2 Elementos del clima organizacional.........................................................................283.3.3 Elementos subjetivos.........................................................................................283.3.4 Elementos objetivos.........................................................................................293.3.5 Cultura...........................................................................................................................293.3.6 Organización............................................................................................303.3.7 Cultura organizacional.......................................................................................303.3.8 Productividad...............................................................................................................313.3.9 Desempeño..............................................................................................313.3.10 Liderazgo........................................................................................................313.3.11 Imagen corporativa............................................................................................................313.3.12 Trabajo en equipo.......................................................................................................313.3.13 Compañerismo...........................................................................................................323.4 MARCO REFERENCIAL..........................................................................................324 METODOLOGIA................................................................................................354.1 TIPO DE ESTÚDIO............................................................................................354.2 ESCENARIO DE ESTUDIO.....................................................................................354.3 MUESTRA...................................................................................................365 INSTRUMENTO DE RECOLECCIÓN, TABULACION Y ANALISIS DE LOS DATOS.........................................................385.1 PROCEDIMIENTO PARA LA RECOLECCION DE LOS DATOS..........................................386 ASPECTOS ÉTICOS Y LEGISLATIVOS..................................................................406.1 DESCRIPCIÓN DE LA ENTIDAD DONDE SE REALIZÓ LA INVESTIGACIÓN........................................................................406.2 DELIMITACIÓN DEL ESTUDIO......................................................................................................406.3 TIPO DE SOCIEDAD.......................................................................................................417 RESULTADOS Y ANALISIS GRÁFICOS DE LA ENCUESTA REALIZADA................................................................................................428 DISCUSIÓN.............................................................................................................................589 CONCLUSIONES..........................................................................................................6010 RECOMENDACIONES.....................................................................................................................................................6511 PLAN DE ACCION............................................................................................................6812 FREFERENCIAS BIBLIOGRÁFICAS.........................................................................................................7013 ANEXOS..........................................................................................................74application/pdfspaCopyright Universidad de Córdoba, 2020Trabajo de grado - Pregradoinfo:eu-repo/semantics/openAccessAtribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)Trabajo en equipoCulturaClima laboralJerarquíaCompañerismoTeamworkCultureWork environmentHierarchyCamaraderie