Milanés Nivia, JulioArgel Bertel, Ana Karina2022-11-152022-11-152022-11-11https://repositorio.unicordoba.edu.co/handle/ucordoba/6780The health institutions in favor of complying with the regulations related to patient safety, make use of the programs, plans and practices for safe medical assistance. So that the patient is given a safe and pleasant stay in the health institution. How does the ZAYMA clinic work in the patient safety policy? Develop as a starting point a patient safety policy, for each of its activities, create a patient safety committee which is a governing body and manager that ensures compliance with the activities. There is a program of analysis of adverse events, this is the mechanisms to recognize the errors and identify opportunities for improvement and finally a program of implementation of good practices that is a tool to minimize the risks in health care. OBJECTIVE: To determine and analyze the main causes or risk factors that affect the safety of patients and that may cause adverse events in the functional external consultation unit of the ZAYMA clinic, to strengthen the reporting culture. MATERIAL AND METHOD: A descriptive investigation of mixed nature was carried out, the population is made up of the patients attended in the outpatient area during the business practice period, in which several adverse events were presented, but due to the poor reporting culture, only 18 were reported. At the date of this investigation, for the realization of this study, the adverse event platform analysis was carried out and through a survey carried out in the unit RESULT: 18 reported adverse events were analyzed, which were presented during the hours of service from 7:30 a.m. to 12:00 p.m. and 2:00 p.m. to 6:00 p.m. These adverse events are related 13 to untimely care and cancellation of appointments due to factors attributable to the clinic.Resumen.............................10Abstract.................................12Introducción.................14Objetivo...........................16General.......................16Especifico...................16Reseña histórica de la clínica ZAYMA LTDA.....17Plataforma estratégica...................................19Misión..................................................19Visión..................................................19Valores corporativos................................19Diagnostico de la unidad funcional de consulta externa................................................21Mapa de procesos...................................26Organigrama.............................................26DOFA............................27Referente teórico..............................31Marco teórico.......................................31Marco legal............................................44Marco conceptual.........................46Metodología...........................53Tipo de estudio.................................53Población y muestra...........................53Fuente de Información.............................53Análisis de la información y Discusión de resultados....................................60Conclusión.............................................61Recomendaciones..................................62Referencias Bibliográficas.............................63Anexos...................................................64application/pdfspaCopyright Universidad de Córdoba, 2022Trabajo de grado - Pregradoinfo:eu-repo/semantics/openAccessAtribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)Evento adversoBarrera de seguridadEvento centinelaRiesgoBuenas prácticas en la atenciónAdverse eventSecurity barrierSentinel eventRisk, goodPractices in care