Espitia Cabralez, Enalbis EstherVilla Meza, Marcela2023-01-282023-01-282023-01-27https://repositorio.unicordoba.edu.co/handle/ucordoba/6956Introduction: The Outpatient Consultation area is in charge of receiving users who require attention from the specialists of the Traumas and Fractures Clinic, its main objective is the identification of users, the entity responsible for payment for the services provided and user expenses, it has three procedures: Outpatient Surgery Scheduling, Appointment Assignment, and Medical Care. Objective: To update the Outpatient Surgery Scheduling procedure of the Outpatient Area of the Trauma and Fractures Clinic. Methodology: The methodology was carried out by phases of process management, with respect to the identification, survey of procedures and activities, description, documentation and continuous improvement. Results: Changes and updates were made to the Ambulatory Surgery Programming procedure, which contributes to the continuous improvement of the assigned area.INTRODUCCIÓN....................................................................................... 131. RESEÑA HISTÓRICA DE LA INSTITUCIÓN................................. 142. ASPECTOS CORPORATIVOS................................................... 152.1 MISIÓN..............................................................................152.2 VISIÓN..............................................................................152.3 OBJETIVOS INSTITUCIONALES.............................................152.4 VALORES INSTITUCIONALES..............................................162.5 PRINCIPIOS INSTITUCIONALES...........................................162.6 POLITICAS INSTITUCIONALES.............................................172.7. SERVICIOS..........................................................................183. DESCRIPCION DEL ÁREA Y UNIDAD FUNCIONAL.........................203.1 DESCRIPCION DEL ÁREA.......................................................203.2 UNIDAD FUNCIONAL ............................................................224. MARCO REFERENCIAL .............................................................234.1 MARCO CONTEXTUAL..........................................................234.2 MARCO CONCEPTUAL.........................................................254.3 MARCO LEGAL...................................................................284.4 MARCO INVESTIGATIVO.....................................................305. OBJETIVOS .............................................................................325.1 OBJETIVO GENERAL...........................................................325.2 OBJETIVOS ESPECIFICOS...................................................326. METODOLOGÍA ..........................................................................336.1 TIPO DE PRÁCTICA..............................................................336.2 PROCEDIMIENTOS...............................................................336.3 INTERVENCIÓN REALIZADA.................................................336.4 RECURSOS UTILIZADOS......................................................337. NECESIDAD DETECTADA..........................................................347.1 DIAGNÓSTICO MEDIANTE MATRIZ DOFA................................348. RESULTADOS OBTENIDOS...........................................................368.1 LEVANTAMIENTO DE ACTIVIDADES, TIEMPO Y RESPONSABLES DEL PROCEDIMIENTO DE PROGRAMACION DE CIRUGIA AMBULATORIA DEL ÁREA..............................................................................................368.2 REDISEÑO DEL PROCEDIMENTO...............................................368.3 EJECUCION DE PROCEDIMENTOS, ACTIVIDADES Y TAREAS ASIGANADAS ...................................................................................369 CONCLUSIONES .............................................................................3910. RECOMENDACIONES.....................................................................40REFERENCIAS....................................................................................41ANEXOS.............................................................................................42application/pdfspaCopyright Universidad de Córdoba, 2023Trabajo de grado - Pregradoinfo:eu-repo/semantics/openAccessAtribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)Consulta externaAtención al usuarioProcedimientosProgramación de cirugíasLevantamiento de procedimientosOutpatient consultationUser supportProceduresSurgery schedulingSurvey of procedures