Villalba Durango, Juan CamiloCuadrado Ramos, Liliana Patricia2023-08-012023-08-012023-07-21https://repositorio.unicordoba.edu.co/handle/ucordoba/7538User satisfaction is an indicator of the quality of care provided by health services; understanding the levels of satisfaction helps to improve weaknesses and reaffirm strengths to develop a health system that provides quality care that patients demand. (February, 2020). The objective of this work was to determine the level of satisfaction of the users of the community care service in the municipal Health Department of Cereté A descriptive, quantitative and cross-sectional study was carried out, which allowed knowing the level of user satisfaction taking into account different variables of the care provided, the technique used for this study was a survey through which a questionnaire was applied. structured into different questions in physical format with the prior consent of the users to be surveyed. Different variables were taken into account, which are: The characterization of the care provided and the level of user satisfaction. The information obtained was registered, processed and consolidated in the Excel tool, the information was represented in contingency tables with absolute frequencies and represented in graphs for their respective analysis. Thus, it was possible to identify the satisfaction of the users of the Community Attention Service of the Cereté Health Secretariat and finally it is considered good given the high percentage of satisfaction expressed by the respondents.1 INTRODUCCIÓN ............................................................................................142. OBJETIVOS ......................................................................................................162.1. General ......................................................................................................162.2. Específicos................................................................................................163. ASPECTOS CORPORATIVOS .........................................................................173.1. Presentación institucional .......................................................................173.2. Reseña histórica.......................................................................................174. DESCRIPCIÓN DE LA ESTRUCTURA ORGANIZACIONAL DE LA EMPRESA. ............................................................................................................194.1. Organigrama ...........................................................................................194.2. Mapa de procesos...................................................................................204.3. Plataforma estratégica ...........................................................................214.3.1. Misión ...................................................................................................214.3.2. Visión....................................................................................................214.3.3. Valores .................................................................................................214.3.4. Portafolio de servicios. .......................................................................225. DESCRIPCIÓN DEL ÁREA O UNIDAD (DE PRÁCTICA EMPRESARIAL)...236. MARCO TEÓRICO .........................................................................................246.1. Marco contextual ....................................................................................246.2. Marco de antecedentes ..........................................................................246.3. Marco teórico ..........................................................................................256.4. Marco conceptual ...................................................................................276.5. Marco legal ..............................................................................................287. MATERIALES Y MÉTODOS...........................................................................307.1. Tipo de estudio, o intervención.............................................................307.2. Población.................................................................................................307.3. Técnicas e instrumentos........................................................................307.4. Materiales ................................................................................................307.5. Procedimientos.......................................................................................308. CRONOGRAMA .............................................................................................329. RESULTADOS................................................................................................339.1. Caracterizar los criterios de satisfacción de los usuarios en el área de SAC de la secretaría municipal de Cereté a través de las deducciones que permitan hacer la información recolectada. ...........................................339.2. Identificar y analizar el nivel de satisfacción de los usuarios del área de SAC de la secretaría municipal de Cereté.................................................3510. CONCLUSIONES ........................................................................................4411. RECOMENDACIONES................................................................................4512. REFERENCIAS BIBLIOGRÁFICAS............................................................46application/pdfspaCopyright Universidad de Córdoba, 2023Trabajo de grado - Pregradoinfo:eu-repo/semantics/openAccessAtribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)AtenciónCalidadComunidadSatisfacciónAttentionQualityCommunitySatisfaction