López Bernal, Cristian AlbertoVelásquez Mercado, Eliana María2023-02-112023-02-112023-02-10https://repositorio.unicordoba.edu.co/handle/ucordoba/7078The care of the sick person has advanced along with the concept and the duty to be as professionals in the field of health, humanizing the service consists of treating the patient as a person and not as just another number, it is to have empathy and treat others in a supportive and dignified manner. Reason for which the official creation of the schedule of activities for the implementation of the policy of humanization and good treatment to the user, his family and officials of the E.S.E Local Hospital of Montelibano is chosen, in order to carry out the activities in all areas of the institution with the objective of implementing the activities of the humanization policy of the E.S.E Local Hospital of Montelibano-Córdoba. It is an intervention type study and a checklist was used as a tool for the diagnosis. The beneficiary population will be all the users attended in each of the services provided in 2022 by the ESE Hospital Local de MontalbanoINTRODUCCIÓN ................................................................................................... 101. OBJETIVOS ................................................................................................... 121.1 OBJETIVO GENERAL .................................................................................... 121.2 OBJETIVOS ESPECÍFICOS ........................................................................... 122. RESEÑA HISTÓRICA DE LA INSTITUCIÓN .................................................... 133. ASPECTOS CORPORATIVOS ......................................................................... 163.1 MISIÓN ............................................................................................................ 163.2 VISIÓN ............................................................................................................. 163.3 VALORES INSTITUCIONALES ...................................................................... 173.4 PORTAFOLIO DE SERVICIOS. ...................................................................... 183.5 ORGANIGRAMA ............................................................................................. 194. DESCRIPCIÓN DEL ÁREA Y UNIDAD FUNCIONAL....................................... 215. MARCO REFERENCIAL ................................................................................... 225.1 MARCO TEÓRICO .......................................................................................... 225.2 MARCO CONCEPTUAL .................................................................................. 255.2.1 Atención en salud. ..................................................................................... 255.2.2 Calidad de la atención en salud ................................................................ 255.2.3 Humanización de la atención .................................................................... 255.3 MARCO LEGAL .............................................................................................. 275.3.1 Resolución 13437 DE 1991 ....................................................................... 275.3.2 Numeral 9 del artículo 153 de la ley 100 de 1993 ..................................... 275.3.3 Resolución 4343 de 2012 .......................................................................... 275.3.4 Resolución 1446 de 2006 .......................................................................... 275.3.5 Ley Estatutaria 1751 de 2015 .................................................................... 286. METODOLOGÍA ................................................................................................ 297. RESULTADOS. ................................................................................................. 318. CONCLUSIONES .............................................................................................. 339. RECOMENDACIONES ...................................................................................... 3410. REFERENCIAS BIBLIOGRAFICAS................................................................ 3511. ANEXOS .......................................................................................................... 37application/pdfspaCopyright Universidad de Córdoba, 2023Trabajo de grado - Pregradoinfo:eu-repo/semantics/openAccessAtribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)HumanizaciónPolíticaSaludBuen tratoUsuarioHumanizationPolicyHealthGood dealUsername