Nieves Julio, Yesenia PatriciaPadilla Arteaga, Oscar Fernando2023-01-182023-01-182023-01-17https://repositorio.unicordoba.edu.co/handle/ucordoba/6904It is known that, currently, due to advances in technology, document digitization has emerged as an alternative, for the search for improvement in document management procedures in organizations. Therefore, it has become necessary to reduce the generation of paper documents, and in turn with this, the adoption of electronic documentation, in addition to the application of technological tools that serve as support for document management. Likewise, the need to control and mitigate the risks that may threaten the security and conservation of digital documents has been presented. Based on the above, it was necessary to make a diagnosis, and carry out a research process in the E.S.E CAMU SANTA TERESITA, using as an instrument for the collection of information, surveys directed at the collaborators of the areas involved in the documentary processes. Consequently, it was possible to determine the existence of certain difficulties that may arise in the handling of files and documentation. Also evidencing that, in the entity, despite the fact that certain processes and activities have been developed, a procedure for document management has not really been implemented, which conforms to the general law on archives, with which a solution is offered to the potential problems, it is intended to systematize the processes, which allows an adequate management of the information, and that guarantees the conservation and preservation of the digital documents1. OBJETIVOS ...................................................................................................181.1. Objetivo general ........................................................................................181.2. Objetivos específicos ...............................................................................182. RESEÑA HISTÓRICA DE LA INSTITUCIÓN.................................................193. ASPECTOS CORPORATIVOS......................................................................213.1. Estructura orgánica ..................................................................................213.2. Misión.........................................................................................................223.3. Visión .........................................................................................................223.4. Principios corporativos ............................................................................233.5. Valores de la institución...........................................................................244. DESCRIPCIÓN DEL ÁREA Y UNIDAD FUNCIONAL ...................................264.1. Responsables............................................................................................274.1.1 Coordinador de Facturación......................................................................274.1.2 Auxiliares de Call Center...........................................................................274.1.3 Auxiliares de Admisiones y Facturación....................................................275. MARCO REFERENCIAL................................................................................285.1. Marco teórico.............................................................................................285.2. Marco conceptual......................................................................................305.3. Marco legal ................................................................................................346. METODOLOGÍA.............................................................................................377. RESULTADOS OBTENIDOS.........................................................................398. CONCLUSIONES...........................................................................................409. RECOMENDACIONES...................................................................................41REFERENCIAS BIBLIOGRÁFICAS .....................................................................42ANEXOS................................................................................................................46application/pdfspaCopyright Universidad de Córdoba, 2023Trabajo de grado - Pregradoinfo:eu-repo/semantics/openAccessAtribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)ArchivoConservación preventiva de documentosDigitalización documentalExpediente electrónicoGestión documentalDocument digitizationDocument managementElectronic fileFilePreventive conservation of documents